Location
Middlewich, Cheshire | United Kingdom
Job description
Role: Customer Service Advisor
Location: Middlewich
Salary: £21,335
T his is a Full-Time position of 37.5 hours per week paying £21,335.
InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
As a Customer Service Advisor, you’ll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy programme based in our Birmingham Head Office. To be successful in the position, you’ll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients.
Key duties: - Receive and handle inbound calls from patients looking to book or amend an appointment
- Ensure that patients are provided appointment dates/times suited to their needs
- Contact new patients to remind them of their appointments
- Escalate any issues as and when they arise
- Maintain appointment/patient data on internal systems for reporting purposes
- Responding to and actioning emails where needed
To be successful in in this position: - You'll be warm, friendly and positive in nature and pride yourself on excellent customer service
- Possess excellent communication skills and enjoy day to day contact with patients
- You will like to work within a team environment, constantly looking to ensure our patients receive the best outcomes every time
What can InHealth offer you? We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About The Company InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Job tags
Salary
£21.34k per annum
