Location
London, Essex | United Kingdom
Job description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Yearly Salary of up to £30,600 plus service charge
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career your next position could be as a Food and Beverage Team Leader
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
What will you be doing?
- Assist the Savage Garden General Manager in managing the full team with the aim to provide excellent service to all our Guests
- Effectively manage the venue in the absence of the Savage Garden Manager
- Develop and implement creative solutions to areas of improvement
- Identify and delegate responsibilities to Supervisors, shift leaders and staff to ensure objectives are met and excellent service standards are consistently maintained
- Consistently monitor revenue and costs and make sure they are in line with the budget
- Make sure Savage sales & Host team are managing all guest queries in a timely and efficient manner
- Conflict Resolution, and proactively handle any arising issues and troubleshoot any emerging problems
- Ensure compliance of brand and quality standards
- Maintain excellent grooming standards within the team
- Check venue set-ups against standard of cleanliness of work areas, bar, tables, chairs, and work area to maintain a sanitary environment
- Manage & maintain supply of stock and sundries
- Comply with hotel security, fire regulations, food safety and all health and safety legislation and local licensing laws
- Assist in any areas of the venue when staffing constraints require
What are we looking for?
- An ability to listen and respond to all guest needs and requests
- Strong organisational and problem solving abilities
- Leadership and delegation skills including the ability to train and mentor a large team;
- Understanding of the International and UK hospitality industry
- Excellent communication skills and willingness to work as part of a team
- Excellent command of written & verbal English with the ability to communicate confidently
- Ability to work under pressure
- Accountable, resilient and Flexible to respond to a range of different work situations
- A medium level of IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Job tags
Salary
£30.6k per annum
