NFU Mutual
Location
Winchester, Hampshire | United Kingdom
Job description
Salary dependant on experience
Full Time position
Permanent Contract
Location: Winchester or Wickham
Monday – Friday 9am – 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Winchester and Wickham Agency.
As a Commercial Account Executive, your role is critical in providing our customers with a personal service that delivers positive outcomes. By understanding their unique needs, you will develop and maintain strong relationships, identify suitable insurance solutions and ensure exceptional service throughout the journey. Your focus on delivering a positive customer experience will contribute to the success and reputation of the Winchester and Wickham Agency.
Personal Customer Service
Your primary responsibility will be to provide customers with a personal service that exceeds their expectations. By taking time to understand their businesses, risks and objectives you will build strong relationships based on trust and mutual understanding. Through effective communication and proactive support, you will ensure that our customers feel valued, informed and confident in their insurance coverage.
Needs Assessment and Solution Development
You will be responsible for conducting comprehensive renewal reviews to identify the specific insurance requirements of each customer. By analysing their risk and exposure, you will develop tailored insurance solutions that provide adequate coverage and address their unique needs. Your expertise in Commercial Insurance products and market trends will enable you to recommend suitable insurance.
Relationship Management
Building and maintaining strong relationships with customers will be a key aspect of your role. Regular client meetings, proactive communication, and effective account management will contribute to customer loyalty, high levels of retention and referrals.
Presentation
Prepare and present insurance proposals, negotiate terms and conditions, and provide accurate quotations to customers, ensuring compliance with underwriting guidelines and regulatory requirements.
Regulatory Performance
Meeting the minimum regulatory requirements as set out by the Agency and the NFU Mutual is of the utmost importance to the Agency. These regulations are put in place to protect customers and maintain the integrity of the Agency. By adhering to these requirements, you’ll demonstrate professionalism, transparency and accountability. Compliance within the framework is vital in building trust, maintaining the Agency’s reputation, and fostering a healthy and sustainable business environment.
Growth By understanding our customers you’ll be responsible for identifying additional opportunities and developing leads for risk management solutions and financial services products. We aim to deliver holistic insurance programmes, risk management tools and assist our policyholders in achieving their long-term financial objectives, as a Commercial Account Executive you play an integral part in achieving this.
Teamwork In this role, teamwork and collaboration towards common goals are of utmost importance. As a dedicated team player, you’ll actively engage with colleagues, underwriters and other stakeholders within the NFU Mutual Network to ensure a unified approach towards achieving our objectives. By adopting open communication and promoting a culture of trust and respect, you’ll be integral in a collaborative work environment where all perspectives and contributions are valued. You’ll seek to align individual strengths and expertise with the team’s collective capabilities, leveraging diverse skill sets to drive performance.
Proven track record in sales or account management within the General Insurance industry, ideally within commercial lines.
Strong knowledge of commercial insurance products.
Excellent communication and negotiation skills to effectively interact with customers, underwriters and internal teams.
Professional qualifications such as Certificate of Insurance (Cert CII) are desirable but not essential.
Pro-active, self-motivated, and able to work both independently and collaboratively as part of a team.
Our commitment to you:
At NFU Mutual Winchester and Wickham, we are deeply committed to the well-being, personal and professional development of our employees. We firmly believe that by fostering a culture that prioritises these aspects, we can create an environment that not only supports our employees’ growth but also drives them to maximise their potential.
Benefits Access to a health benefit scheme
Pension contributions
24 days holidays + bank holidays
Please apply in writing with CV and covering letter to: [email protected]
Closing date for all applications: 23rd March 2024.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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