Location
Milton Keynes, Buckinghamshire | United Kingdom
Job description
Data Administrator
Job Title : Business Enablement Executive
Hours : Monday – Friday, 9am-5pm
Salary : £22,000 - £24,000 per annum
Location : Milton Keynes - Hybrid working (please note, you must be able to commit to full time in the office for the first week of training)
Do you have experience in analysing data within an administration role where accuracy and attention to detail is key? This role could be for you! Due to continued growth, ROI are recruiting for a Business Enablement Executive to support Volkswagen’s Robotic Process Automation (RPA)
The Business Enablement Executive will be responsible for working through order exceptions that have occurred because of an error in Robotic Process Automation (RPA). The work will require a high level of accuracy and attention to detail. The ideal candidate will be cross referencing multiple client systems and exception reports to identify and then correct errors to prevent a financial impact of incorrect vehicles being ordered.
Who are ROI?
ROI is a market-leading business employing over 350 people across multiple offices. We are a sales support agency with an impressive client base including some of the most recognisable automotive brands. With an excellent track record of innovation, we work with manufacturers to help transform their approach to sales, customer service, marketing and technology and are proud to offer fantastic opportunities for career development to our people, with 80% of our managers having been promoted internally.
What is the role?
- Remediating vehicle orders that have been generated using Robotic Process Automation (RPA) that require manual intervention due to complexity or other exception.
- Assisting with ‘back office’ Finance tasks and accurately inputting information into various systems
- Meeting performance standards for quality, responsiveness, and attendance
- Adhering to process, compliance, and information security standards
- Interpreting/interrogating exception reports to identify order errors
- Manually amending vehicle orders where errors exist
- Vehicle Stock tagging errors where systems are inconsistent
- Vehicle Registration block removals based on the manual interrogation of reports/ requests
- Identifying and correcting order inconsistencies between systems and Order cancellation confirmation
- Name or other detail changes and cross-checking VIN across systems prior to invoicing
What are the requirements?
- Previous experience in an administrative role that requires accuracy and attention to detail – ideally in a high volume sales order processing/ or finance role
- Analytically (data) minded, with strong IT application skills, fast and accurate data entry skills, excellent time management skills, be able to work calmly under pressure and be adaptable.
- Fluency in written and spoken English, competent PC user
- Able to remain professional, calm and polite when under pressure
- Has the courage to question processes which would deliver the wrong outcome for a customer
- Energetic, able to remain positive and adapt quickly in a changing environment
- Able to use own initiative to make decisions based on agreed policies and procedures
Why you should work for ROI:
Our people are at the heart of what we do. By joining ROI you will be joining a business that prides itself on offering excellent opportunities for training and development, with market leading benefits to ensure that ROI is genuinely a company our people want to work for. You will be:
- Working with a well-established client
- Given exciting opportunities for career progression and enrichment.
- Offered a highly competitive benefits package including a £500 health and wellbeing allowance, the opportunity to apply for funding for future study, access to discounts for the purchase or lease of vehicles and an excellent pension scheme. Other benefits include –
- 22 days holiday (Plus bank holidays) with 3 flexidays after one year’s service and further increases after three, seven and ten years.
- Access to healthcare schemes
- A day off on your birthday and a voucher to treat yourself to something nice.
- Offering hybrid working to allow a mixture of home/office working.
For more information about us, please visit:
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