Location
Norwich, Norfolk | United Kingdom
Job description
Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and It’s All Good and is one of the UK’s top 100 grocery brands. It is headquartered in Norwich and Pontefract and employs over 2,000 people. Over the past few years, we have strengthened our portfolio to include the Metcalfe’s popcorn brand and Yellow Chips in Emmeloord, Netherlands. The business in the UK and Europe generates revenues of over £280 million.
Our brands include KETTLE® Chips, Metcalfe’s® popcorn, Foxes, Poppets, Barratt (Wham!, Fruit Salads, Black Jacks, Refreshers, Sherbet fountain, Dip Dab).
Job Description
Responsible for deployment of the Technical strategy onsite, and ensuring that sufficient systems and processes are maintained to deliver a safe, legal and consistent product. Working closely with the retailers and customers, ensuring that requirements and expectations are delivered. Works closely with the Factory teams to deliver best in class complaints and audit performance, and central teams to ensure alignment across all sites.
Key Accountabilities
Delivers site quality and GMP compliance metrics:
- Implements site GMP Measure – Daily / Weekly / Monthly KPI
- Implements site Quality Measure – Daily / Weekly / Monthly KPI
- Provides the site with a consumer complaint performance KPI
- Provides the site with weekly visibility of all other Quality led KPIs – Micro / Nutritional / Attendance / Budgetary / Internal audit / Pest control / Audit Action close out / Food Safety Incidents / Customer compliance
- Presents KPIs across all levels of the business, on site and across the group
Leads the site Quality teams:
- Provides clear direction of travel for the site teams through deploying department and business strategy
- Undertakes regular one to one and team reviews with direct reports
- Delivers a site succession plan within the team
- Reacts to any personnel issues in a timely and effective manner
- Cultivates talent through a site personnel development plan
- Clear objectives in place aligned with site and business strategy
- Identifies and manages any poor performance
Faces customer and delivers customer requirements on site:
- Owns day to day relationship with all retailers working with the site
- Supports the factory through customer visits
- Ensures that customer specific actions are shared with the factory and implemented in a sustainable manner
- Where required maintains customer specific KPIs and ensures that regular reviews are undertaken
- Provides the business with an accurate view of customer relationship
Reacts to all factory incidents:
- Ensures that factory are appropriately resourced and supported through any significant incidents
- Provides guidance during the incident to ensure that actions taken are appropriate to resolve the incident in a safe and timely manner
- Ensures that all factory incidents are investigated and preventative actions are implemented and sustained to prevent reoccurrence
Delivers successful customer audits:
- Works with group Quality Systems Manager in completion of site specific gap analysis
- Leads the site preparation for customer audits alongside the Factory Manager
- Leads the site customer audits alongside the factory team
- Ensures site specific completion of any non-conformances raised during customer audits through the FGM
Works with the factory to deliver sustainable solutions to compliance issues:
- Supports the factory teams in undertaking timely and effective complaints investigation to prevent reoccurring incidents
- Ensures that sufficient preventative action is taken following customer feedback from visits and audits
Budgetary control:
- Site owner of site Technical Budget and delivers compliance to the budget
Qualifications
- Min 7 Years in Food Manufacturing
- Level 4 Food Safety
- Lead Assessor
- Level 4 HACCP
- Proven direct customer management
Personal Attributes
- Strong interpersonal skills
- Strong attention to detail
- Able to prioritise
- Confident, effective communicator
- Calm and organised under pressure
- Solution focused
- Desire to learn and develop
- Numerate, commercially astute
- Positive and resilient
- Team leader and team player
Additional Information
What we offer you in return
- Up to £65,000 (DOE)
- Matched pension scheme
- Death in service
- Cycle to work scheme
- Canteen
- Retailer discount platform
- Staff discount
- And plenty more!
Job tags
Salary
