Stadium Tour Guide

Location

Nottingham | United Kingdom

Job description

Engagement: Casual ad-hoc engagement 

Location: The City Ground, Nottingham, NG2 5FJ 

Working Arrangements: On site

Closing Date For Applications: 8th March 2024

Are you a passionate Nottingham Forest fan with an in-depth knowledge of the club's rich history? Do you possess the charisma and enthusiasm to captivate visitors bring the unique club's history to life? If so, we have the perfect opportunity for you!

Nottingham Forest Football Club, a symbol of pride and tradition, is seeking a dedicated Stadium Tour Guide to be the face of our legendary City Ground experience. As one of the oldest football clubs in the world, our history is steeped in triumphs, iconic moments, and a loyal fan base that spans generations. We are looking for an individual who can embody the essence of Nottingham Forest and share the passion with visitors from around the globe. 

If you're ready to bring the story of Nottingham Forest to life and leave a lasting impression on fans and visitors alike, we want to hear from you! 

Key Tasks and Responsibilities:

• Deliver stadium tours for groups of up to 20 people, providing an authentic experience of Nottingham Forest and the club’s rich history.
• Develop ideas that will continuously improve the service and product that we are able to deliver.
• Work closely with the marketing team to reach out to local schools and business to provide bespoke tour packages for the benefit of the local community.
• Act as an ambassador for Nottingham Forest Football Club
• Help deliver a premium hospitality experience for fans
• At times you may be required to work in ways not connected to your job role to help with projects and events for the benefit of the Club

Skills, Experience and Knowledge:

• Exceptional knowledge of the history of Nottingham Forest Football Club
• Exceptional knowledge of the wider footballing history and landscape
• Experience in a customer service/front-of-house role would be advantageous
• Excellent attention to detail and good organisational skills
• Knowledge of inclusive customer experiences and accessibility requirements for guests
• Be confident in delivering information to large groups of people in an engaging and enthusiastic way
• Communicates well on all levels with varying levels of seniority, from entry level to Board level staff
• Works well under pressure and has flexibility to deal with issues out of hours and at short notice.

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the EFL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

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