Location
Wembley, Greater London | United Kingdom
Job description
Location: Peabody Trust
Working Hours: Shift patterns: 8am – 4pm and 4pm – 12am. Monday to Sunday
Purpose: We are seeking a Concierge Officer to join our team at Williamson Heights, a mixed tenure scheme in Brent. This role is customer-centric, focusing on providing a welcoming environment for all visitors and residents. Previous experience in residential developments or front-of-house roles is advantageous.
Key Responsibilities:
- Meet and greet residents and visitors, answering enquiries promptly and courteously.
- Assist with resident, guest, and visitor needs efficiently while maintaining reception coverage.
- Maintain high levels of customer care and service, handling complaints with professionalism and courtesy.
- Ensure security of residents and the building, including monitoring CCTV and patrolling the development.
- Manage access control, handle payments, and screen visitors and contractors.
- Report security and Health & Safety issues promptly and accurately.
- Receive and manage deliveries, including parcels and registered mail.
- Issue keys responsibly and maintain accurate records.
- Oversee fire and emergency procedures, taking appropriate action as needed.
- Proactively address maintenance and cleaning issues within the development.
- Assist with other duties as required and provide clear handovers at shift ends.
- Attend team meetings, training sessions, and community events as necessary.
Person Specification: Desirable:
- Previous experience in residential concierge service or similar front-of-house roles.
- Demonstrate excellence in customer service.
- Understanding of basic building maintenance and safety practices.
- Familiarity with Equal Opportunities Policy and commitment to its principles.
Skills and Abilities: Required:
- Ability to build strong relationships with residents, contractors, and staff.
- Effective prioritisation and flexibility in workload management.
- Excellent communication skills.
- Physical fitness and mobility for occasional heavy lifting.
- Proficiency in basic paperwork and ability to work with little supervision.
- Confidence and diplomacy in handling challenging situations.
- Willingness to work outside normal hours occasionally.
- Commitment to high-quality customer service and initiative in issue resolution.
If you believe you meet the requirements and are interested in this position, please apply with your CV outlining your suitability for the role.
Job tags
Salary
£12.81 per hour
