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Location

West Yorkshire | United Kingdom

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Job description

Service Manager Rail Retails

Beeston, Nottingham

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution .

The O pportunity

To join a dynamic, empatheic and customer focused service management team that provide the best possible service to our rail customers in the retail sector.We always strive to improve process growing and learning along the way. Open to new ideas and fresh ways of working, never settling for good, always aiming for excellence.

Day-to-Day Responsibilities

• Manage a SLA based service delivery to our customers
• Build relationships with our customers to show mutual trust and goals
• Work with internal stakeholders to ensure standards are met and improved when possible
• Developing client relationships with a view to long term growth and promote Worldline and its products
• Develop intimate knowledge of Worldline products and environments specific to your role.
• Act as a point of contact for all customer queries and escalations
• Monitor calls to ensure all contractual SLA’s are met.
• Liaise with internal teams to ensure productivity to achieve said SLA’s
• Develop good working relationships with internal teams
• Escalate any concerns regarding process and personnel to Senior Managers
• Work as a team with other Service Managers, ensuring knowledge share
• Ensure period reporting is supplied as per contract to the customer
• Perform trending to identify any potential issues
• Identify any process improvements
• Working with Service Line Managers to ensure that these improvements are discussed, valid and implemented
• Manage regular service calls with the customer

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can think on your feet and adapt to changing environments
• You've got substantial knowledge of service and the service industry preferably within a retail environment.
• Ability to analyse process’ and challenge them where required
• Motivation and passion for providing the best service possible
• Excellent relationship building skills
• You have first class communication skills with the ability to talk to all levels of a business.
• A minimum of 2-3 years or service manager experience

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping *
• Purchase a range of flexible benefits through salary sacrifice
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%

Application Process

We will endeavour to respond to all applicants within 7 working days. If selected, you can expect a screening interview with a recruiter and if moving to the next stage, there will be an interview with a Line Manager.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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