Customer Support Engineer
Location
Milton Keynes, Buckinghamshire | United Kingdom
Job description
Job Ttitle: Customer Service Engineer
Location: Milton Keynes
Salary: Competitive
Contract Type: Permanent
Our client, a market-leading engineering and manufacturing business located in the Milton Keynes area, is looking for a Customer Support Engineer, either mechanical or electrical bias, to join their engineering team in a permanent position.
Key Responsibilities:
- Support for customer questions via phone and e-mail.
- Process requests for special products and variations.
- Analyse, check and report writing on customer product returns.
- New product development proposal activity.
- Market and competitor product analysis & understanding.
- Supporting sales force with customer visits and application development.
- Product management including training, new product introduction and supersession of discontinued product ranges.
Essential Education, Skills and Experience:
- Degree, HNC or HND in Electrical Engineering or related discipline.
- Able to communicate proficiently via telephone and email with both internal and external customers.
- A methodical problem solver who is logical, organised and able to keep clear comprehensive records.
- Ability to clearly and effectively present technical subjects, face-to-face and via webinar.
- Experience working within an Engineering environment.
- Hands-on testing and diagnostic experience.
- Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines.
Desirable Experience:
- Hands-on testing and diagnostic experience.
- Automation systems or system design experience.
- Previous experience or working within a Technical Sales Support or applications role.
What we can offer:
- Pension Company 5% / Employee 4%
- Private Medical
- 25 + bank holidays
- Annual Bonus (loyalty & performance)
For more information on this role, please contact Josh Kerr on 01453 829770 or send a copy of your CV to [email protected]
Candidates who are currently a Technical Suport Engineer, Senior Support Engineer, Systems Support Engineer, may be suitable for the role.
For details of other opportunities available within your chosen field please visit our website:
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
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