Apprentice - Flights Assistant
HAYS TRAVEL LIMITED
Location
Sunderland, Tyne and Wear | United Kingdom
Job description
What you will do in your working day
Earn while you learn with our award winning training team.
An exciting opportunity to join our flights department based in our head office in Sunderland.
In this role, you will be responsible for providing a professional and expert service for any scheduled flight query as well as being part of a successful and friendly team who customises and provides flight itineraries to our customers. You will learn product knowledge and learn to provide excellent customer service to organise air travel arrangements via Galileo GDS. You will deal directly with our own agents, providing a support function to all our sales division who rely on our flights department.
Key Responsibilities
- Work on Galileo GDS system to create tailor-made flight itineraries via calls, and emails
- Display excellent airline product knowledge
- Offer expertise, advice and knowledge to our customers regarding airlines and routings.
- Pricing and confirming airline air passes and Round the World alliance tickets.
- Ensure our customers have a “one stop” solution with their enquiries
- Ensure airline ticket deadline are adhered to in accordance with airline contracts and fare rules
- Action all aspects of amendments when requested accurately prior to tickets being issued.
- Support our customers with system support and guidance
- Dealing directly with the airlines if a problem arises to achieve a preferred outcome.
- Ensure the Customer Excellence process and procedures are followed at all times.
Competencies Required
- A good team player
- Good organisational skills with the ability to prioritise own workload
- A clear and effective communicator with the ability to liaise with internal and external customers
- Ability to build relationships with customers, providing exceptional customer service at all times
- Analytical and problem solving skills
- Ability to work as part of a team in a dynamic and vibrant department
- Strong team player who is supportive and strives for success for themselves and their team
- An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required
- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
- Strong attention to detail and accuracy skills
- File management skills
- Web Navigation Skills
The training you will be getting
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
- You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required
What to expect at the end of your apprenticeship
- We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Job tags
Salary
£12.53k per annum
