Crown Equipment Corporation
Location
Coatbridge, North Lanarkshire | United Kingdom
Job description
About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.
Our brand promise is:
“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”
Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.
Job DescriptionTo support all areas of the business in Sales Telemarketing and general Administration duties, including but not restricted to:Sales, Service and Rental functions.
- To support the Sales Managers in all administration tasks including:
- Ensuring that all requested sales quotations are prepared to Crown Lift Trucks Ltd standards and completed in the required time frame.
- Filing and maintenance of customer records and sales material.
- To support the business in achieving an objective of meeting 55% market awareness by:
- Maintaining existing database records.
- Expanding the customer base and creating new business with lead generation.
- Reviewing and reporting on results.
- Undertaking UK marketing projects as required by the business and completing within the allocated task time.
- To manage the local rental administration, including ensuring all paperwork is correct and in place by:
- Arranging transport to meet requested delivery and collection requirements.
- Informing and updating the relative parties including the customer, Sales managers, Workshop manager and Rental manager.
- Working with Engineers to ensure any off hire damage reporting is complete and estimates raised to the customer within 24hrs.
- General administration duties as require by the General manager, which could include:
- Filing
- Research
- Report generation
- General UK reception phone cover as required.
- To create service estimates as required from the Engineers reports and to ensure these are sent to the customer.Also to maintain the records and follow up weekly.
Person SpecificationEssential Skills:
- Computer literate with a working knowledge of Microsoft Office package.
- Office systems and procedures.
- Ability to follow set procedures is fundamental.
- Working as part of a team and on own initiative.
- Responding to queries and simple problem solving.
- Ability to demonstrate a methodical, organised and flexible approach to work.
- Effective listening, verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
- Ability to plan, organise and prioritise workload to meet deadlines.
- Practical experience of working in a busy office environment.
- Intellectually robust with a good standard of education with at least 5 GCSE’s or equivalent
- Ability to maintain a high level of confidentiality and discretion at all times.
- A mature and professional manner.
- Commitment to providing a high quality of service.
- Professional and friendly manner.
- Open minded, down to earth, proactive and bright.
- Ability to learn quickly about the business and a willingness to learn.
- Work effectively as a team player.
- Ability to remain calm under pressure.
- Self-motivated.
- Professional approach.
Desirable Skills:
- RSA Stage 2 Word Processing or NVQ 2 in Business Administration (or equivalent).
- RSA Stage 3 Word Processing or NVQ 3 in Business Administration (or equivalent).
Vacancy DetailsHours of Work:
Monday to Thursday – 09:00am to 17:30pm with 1 hour lunch break.
Friday – 09:00am to 17:00pm with 1 hour lunch break.
Company Vehicle:
N/A
Holidays:
25 days holiday.
Pension:
Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
Another question please contact [email protected] or alternatively you can call me on 07711 368 935
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