Location
Birmingham | United Kingdom
Job description
Trials Specialist
Job Req ID: 22745
Posting Date: 2 Mar 2024
Function: Product & Propositions
Unit: Business
Location:
Birmingham, Birmingham, United Kingdom
Salary: Competitive
Closing Date: March 13th
Locations
Birmingham
Bristol
Manchester
London
Benefits Include
• Annual on target bonus up to 10%
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling services, access to physiotherapy
• Season ticket loan, buy extra holidays, discounted Virgin Experience Days, financial education programmes
• Discounted BT/EE retail products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more
Why this job matters
The Trials team are responsible for signing off all major product and solution launches in Business– confirming that products and solutions have being properly trialled and piloted, with the relevant quality checks met and the true customer experience understood. We are going through a transformational time as a Trials team, seeking to trial in new Product areas – Solutions, Networking and Security – to drive consistent quality to market across our product towers, whilst maintaining the right speed to market. This job operates in a new part of the trials team and requires a change agent mindset to embed long lasting success and continuous improvement in the way we trial and launch products and solutions.
The Trials Manager is a senior managerial role with line management responsibility for a team of Trials Specialists and Professionals who are leading and supporting trials for product and solution launches across all customer segments of BT Business (large and small corporate, public, wholesale and global customers).
Skills required for the job
• Able to demonstrate clear and concise Executive level reporting
• Senior and powerful voice required when dealing with wider program stakeholders, with a high level of pragmatism and influence
• High level of autonomy required with strong decision and influencing skills
• Able to challenge, influence, negotiate, and innovate at senior levels of BT (up to Director level)
What you’ll be doing
• Engage, influence, and lead a wide range of stakeholders and embed consistency in the trial approach for new product towers – win-win storytelling.
• They are expected to have in-depth knowledge of all trials being planned and executed by their team.
• Ensures successful execution of Trials managed by their team to agreed methodologies, timelines, and budgets.
• Ensures that the customer experience can be measured during the trial and validates that the customer experience target has been met prior to launch.
• Provide recommendations on enhancements to be delivered post-launch.
• Accountable to senior forums to report on the progress of the trial, any blockers, and working through to resolution.
• This role has key stakeholders at the Senior Manager, Principal, Director, and MD level.
Experience you would be expected to have
• Stakeholder management
• Team leadership
• Project management/ planning
• Process management/ design
• Experience working with Business products or customer segments
• Experience working on customer experience trials
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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