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Location

Folkestone, Kent | United Kingdom

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Job description

Customer Experience Team Member

We're looking for Customer Experience Team Members to join our existing amazing team - could this be the job for you? Read on to find out more!

Leas Cliff Hall is Kent's premier entertainment venue. It has played host to some of the best music acts such as Ozzy Osbourne, Kings of Leon, Stereophonics, Mcfly and Morrissey, to name a few. Built in 1927 our Grade II listed building has been refurbished several times in its long and colourful history. Not only a live event venue, Leas Cliff Hall also boasts the Channel Suite, a dedicated function space offering panoramic Channel views.

We are looking for enthusiastic individuals to join our Customer Experience team at an exciting time as we continue to maintain our reputation for providing world class live events. Our Customer Experience Team are instrumental in providing our customers with an experience they won’t forget. The ideal candidates will be confident, energetic, enthusiastic and be able to engage with both children and adults to ensure our customers receive the best possible service, and contribute to achieving sales targets. You must be able to keep calm under pressure and have a professional attitude during busy in-comings and intervals. Bar experience is desirable.

You will ensure the presentation and cleanliness of all Front of House points including bars are of the highest possible standard. You will also be required to provide information and directions to audience members requiring assistance during performance times, and adhere to the company’s stock monitoring procedures.

If you have a passion for sales and providing excellent customer service, we would love to hear from you! Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. Please note as the role involves the sale and service of alcohol, we can only accept applications from those aged 18 or over.

We are looking for candidates with good availability to work evenings and weekends.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We offer the following benefits for our Customer Experience Team Members:

myStrength Mental Wellbeing App
WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG Theatre Card
Staff Discounts
Pension
Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

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Job tags

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Salary