Customer Service Advisor

Location

Bicester, Oxfordshire | United Kingdom

Job description

Us and our culture.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our perks. 

• £22,500 to £23,000 Annual Salary 
• Company annual bonus scheme.
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days.
• Private Medical Insurance with Vitality Health.
• Life Insurance policy, providing coverage at four times your salary.
• Employee Assistance Programme offering confidential support and guidance.
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best 

The role. 

Our Customer Service department is the key contact area for our customers and their energy needs. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.

How you will contribute. 

• Answers customer queries through various channels promptly to enhance the customer service experience
• Patiently listens attentively to customers to address their concerns
• Accurately records and logs interaction with customers and updates account information
• Works with management to maintain best practices for effective communication with customers
• Maintains knowledge of updated company processes and policies
• Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Supports the company ‘one team’ culture

What we are looking for. 

• Prior experience within a customer service position 
• Effective time management skills 
• Effective problem-solving skills and able to analyse data

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]

Job tags

Salary