NHS Jobs
Location
Prestwich, Greater Manchester | United Kingdom
Job description
To manage job queues, liaising with technician on a regular basis to discuss job queues/status and improve closure requests statistics for the operations department. To assist the Prisons Manager in project work and attend meeting on their behalf if needed. To set and agree acceptable target for job closures with senior technicians. To manage their only workload. To identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the Prisons Services Manager as necessary. To follow department procedures for routine IT problems, use own initiative for complex IT problems and know when to refer for highly complex/sensitive IT problems. To provide telephone, and on-site support service to staff within the Trust. To provide a point of technical escalation and technical support to the IT Service Desk. To proactively assist departments in the development of their IT use in line with clinical requirements. Good customer facing skills are essential. To provide high quality technical support as required, to all users connected to the customers IT environment using diagnostic tools and fault-finding techniques to identify root causes. To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams. To assist with documenting all operational processes and procedures for designated services. To perform set-up and configuration and maintenance tasks on end user devices in accordance with the overarching IT service delivery plan. To contribute to management reports and undertake service level targeting and reporting as and when required. Provide a structured approach to diagnosing, assimilating and critically interpreting operational objectives, risks, and issues. Investigate, diagnose, test, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. Analyse and design processes to ensure that specifications / guidance continue to meet the needs of users. Liaising with customers on the specifying and procurement of computer and information technology equipment and related goods and services. Managing the commissioning and decommissioning of both hardware and software including the co-ordination of installations and moves, liaising with all relevant personnel including Facilities staff. Responsible for the training and development of staff working in the service areas, when assisting them with IT support. To provide cover for the ICT team's operational service as necessary. To participate in the Trust IM&T on-call rota. See attached detailed job description and person specification: Staff benefits Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts
Job tags
Salary
£35.39k - £42.62k per annum
