Location
Watford, Hertfordshire | United Kingdom
Job description
About Our Client
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy.
Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions.
Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements.
Job Description
This role will encompass a range of responsibilities including but not limited to:
- Technical support to internal CSL product teams in the development, sales and support of IoT propositions and Customer
solutions. - Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers.
- Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems.
- Co-ordinating 3rd party suppliers in the resolution of more complex IoT issues including Mobile Operators, hardware manufacturers, platform providers etc.
- Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.
- Deployment and management of customer/product trials and pilots.
- Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required.
- Maintaining strong technical relationships with key Customer/Suppliers/Partners, keeping abreast of their latest developments and trends.
- Evaluating new products/propositions, assessing their technical suitability and viability.
- Working with operations and service delivery on product developments/enhancement and ensuring their readiness for business take on and in-life support.
- Maintain detailed knowledge of infrastructure/applications, processes, technologies, markets, billing platforms and developments.
- To be experienced and fully competent in own areas and to share this expertise with others, providing guidance and support.
- Provide out of hours support for escalated issues as part of an on-call rota.
- Travel if required for Customer presentations/installations/events etc.
The Successful Applicant
Key Skills & Qualifications Sought:
- Must have good in-depth knowledge and experience of IP networking, including design, delivery and support
- Thorough understanding of IoT environment and the associated technologies including 4G/3G/GPRS, IP, VPNs, APNs, RADIUS, SIMs, Broadband, SMS, Network Management etc.
- Able to interpret customer needs, assess and document the requirements, and identify solutions to standard and nonstandard opportunities.
- Must possess strong communication skills, a strong work ethic, high energy and enthusiasm.
- Capability to innovate and 'think out of the box' to deliver products and solutions which meet customer requirements.
- Able to deliver to tight times scales and to quickly identify innovative, pragmatic and cost-effective solutions to product/customer issues.
- Able to explain difficult concepts to a variety of audiences and to ensure that the meaning is understood.
What's on Offer
- Being a part in an exciting IoT industry and product line and services
- Competitive benefits package including 25 days annual leave. (plus 8 bank holidays)
- CCNA / CCNP Qualifications
- Hybrid working 3 days on site in Watford and 2 days from home
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Job tags
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