Shared Services Partnership
Location
Westminster, Greater London | United Kingdom
Job description
Salary range: £53,109 - £56,151 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 22 March 2024
Contact details for Informal discussion: Mark Chalmers, Head of Community Safety and Specialist Services, via email: [email protected]
THE EXTRAORDINARY STORY OF MOHAMAD’S CUSTOMER SERVICE SKILLS
Public Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people are passionate about keeping our streets safe and clean.
Take Mohamad, a City Inspector who looks after the Little Venice ward. No two days are the same for Mohamad when he's out and about conducting ward inspections. He could be doing a licensing premises inspection one day and advising businesses and residents on the proper way to handle their waste on another. But before he joined Westminster, he used to work in banking, where he honed his skills in customer service and people management.
And those skills matters because, while he occasionally needs to enforce the law, his job is mostly about building strong relationships: educating businesses and residents about the impact of certain enviro-crimes.
One day he came across some unmarked commercial waste dumped on Edgware Road. Following procedures, he investigated this waste, carefully collecting evidence. Yet, despite his attempts to make contact with the commercial premises, the owners wouldn’t cooperate. Digging deeper, he worked collaboratively with different Westminster departments such as businesses rates and licensing, and discovered multiple businesses registered at the same address. After issuing six different notices, three of the business failed to comply and were successfully prosecuted.
So while Mohamad’s successfully swapped his financial know-how for expertise in local authority legislation, it’s his people skills and powers of persuasion he’s still proudest of.
As our CCTV Lead, you can make your own powerful contribution to community safety and local quality of life. You will be tackling anti-social behaviour, crime and disorder through the introduction of a new, high-profile public space CCTV system. Working closely with contracted partners, community safety colleagues and community groups, you will ensure that we follow good practice, meet legislative requirements and address the needs of local residents and businesses. Your project and programme management skills will ensure we get the best from a significant investment designed to improve day-to-day life for some of our most vulnerable residents. And, as the council’s go-to expert on CCTV, you will drive continuous improvement and champion the use of emerging technologies such as artificial intelligence to enhance its effectiveness.
Please refer to the Job Description for more information
With in-depth knowledge of policy, practice and legislation relating to public realm CCTV, you also have the capability to implement an ambitious programme, including proven project management and relationship management skills. You’re able to influence senior leaders and work closely with a variety of different partners, including community organisations and commercial contractors. You have a good understanding of issues around crime reduction, anti-social behaviour and community safety in an inner-city setting. Familiarity with the challenges facing local government would be a bonus.
The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a global majority background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.
Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit
As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
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