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Location

Bromley, Greater London | United Kingdom

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Job description

Technical Claims Manager (Full Time, Permanent Position)

Bromley, Birmingham or Manchester – (Hybrid 1/2 days in the office)

Let's make the most of your talent

Join us as a Technical Claims Manager within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape excellence in claims handling.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

Reporting directly to the Head of Large Loss, you’ll be leading the business area within Large and Complex Loss ensuring our people and processes are effectively deployed and technically competent so that claims are settled effectively and efficiently producing maximum benefit for Direct Line Group. You will be directing and implementing large loss claims strategy, and providing technical claims input to all parts of the business. 

• Lead and motivate the business area, creating an environment that supports a high performance culture and accountability for the development of the team and achievement of business objectives.
• Ensure consistent application of claims handling processes within business area
• Continually review the performance of business area against agreed performance measures & seek to identify and implement improvements
• Focus on costs, process improvements and/or efficiency to contribute to the profitability of Direct Line Group
• Lead or contribute to claims projects and initiatives and deliver against planned objective/timescales
• Act as central technical claim referral point for business area and other parts of Direct Line Group, responsible for the shaping & building a centre of excellence which delivers the highest quality of claims handling.
• Be the key interface for Direct Line Group in the wider market & participate as necessary at all claims market forums
• Manage and motivate business area and reinforce the culture and core values of Direct Line Group through appropriate behaviours and actions
• Be key business interface with Reinsurers.
• Lead the development of technical/large loss claims strategy and claims handling initiatives for Direct Line Group large loss units, liaising with the business as necessary.
• Represent the technical claims function on appropriate internal forums with other internal business units to ensure a joined up approach to technical issues, and facilitate communication of technical developments.
• Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line Group Insurance risk framework

What we're looking for

• Demonstrated expertise in technical/large loss claims handling within the motor claims and commercial liability direct fields
• In-depth understanding of common law and insurance-related legislation
• Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions
• A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets

Hours: 35 hours (Monday to Friday, 9am to 5pm)

Closing Date : 18th February 2024

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.

We’re proud of who we are, of what we do, and what every single one of us brings.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays, 30 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
• Up to 20% performance-based annual bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here .

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

With well-known brands including Direct Line, Churchill and Green Flag, we’re proud to be one of the UK’s leading general insurers. We’ve been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we’re still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day.

Join us, in a career that empowers you to be the best you can be – and to be yourself. Your input matters here. So, whatever you do, we’ll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we’re one of a kind.

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