Entain
Location
Stratford, Greater London | United Kingdom
Job description
As a VOC Platform Manager , you will act as a subject matter expert for our VOC platforms as the owner of surveys and reporting. Y ou will manage and govern the roll-out of the digital blueprint across Entain labels and be responsible for new survey launches and updates, along with the corresponding reporting updates. You will be responsible for user management and facilitate training globally.
Reporting to VOC Platform lead , you will be part of the VOC Customer Platform team who are responsible for working closely with CX specialists and other platform users to understand and deliver their business needs through the platform capabilities.
Are you looking for an opportunity to add true value to a team?
What you will do
Manage all aspects of the platform capability encompassing surveys and reporting.
Review and coordinate new survey requests and reporting enhancements from various teams, assessing their viability considering the existing offering.
Own the capability development life cycle related to the platform: from initiation to deployment for one major or several minor initiatives simultaneously.
Deliver and report on a program plan to meet Entain needs, maximise value from the VOC platform and maintain the functional and security integrity of the VOC platform.
Work with supplier SMEs to influence their development plans, derive value from updates and ensure speedy satisfactory resolution of Entain requests.
Who you are
Maintaining functionality within platforms and integrations.
Strong analytical skills. Able to work with experts to identify improved functionality to maximise opportunities for sustainable growth.
Strong Project management skills. Able to develop and assess plans and roadmaps.
Able to lead insight driven decision-making and action.
Build capability and enable the team to deliver results collectively and individually.
A talented oral and written communicator who enables others to adopt CX actions and beliefs
What w e o ffer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in London , you can expect to receive great benefits like :
Private medical insurance
Pension Scheme
Sharesave Scheme
Paid Subscription to the wellbeing app Unmind for you and one other.
Paid Subscription to Getabstract
Paid Subscription to LinkedIn learning
And outside of this, you’ll have the chance to t urn recognition from leaders and colleagues into amazing prizes . J oin a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us .
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So, let’s win together.
#ProjectManagement #StakeholderManagement #CustomerJourney #CustomerInsights #Platform Manager #Survey #Collaboration #Medallia #Performance
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Job tags
Salary
