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Location

Glasgow | United Kingdom

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Job description

Helpdesk Administrator- Glasgow - £28,000

Are you an experienced helpdesk administrator working for a facilities company?

Are you looking for an exciting new position with a leading FM provider?

If so this may be the role for you!

CBW has a new opportunity for an experienced facilities management /helpdesk administrator to join a leading facilities company on a permanent basis. The ideal candidate will come from a relevant facilities background and have scheduling or planning experience. This is based in an office within Glasgow Westend with excellent benefits of 25 days holiday (plus bank) and company pension! Below are more details on this unique opportunity!

This site has limited parking so public transport is preferred.

Hours of work:

08:00am - 17:00pm - Monday - Friday (Full time in the office)

Key Duties and Responsibilities:

- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion
- Ensure all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between facilities team and end user.
- Liaise with lead engineer and operations manager daily/weekly to ensure quality of service is maintained.
- Where required, review subcontractor performance and feedback through appropriate systems with assistance from contract support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Person Specification/Benefits:

- Previous facilities experience
- Good communicator
- Ability to work in a fast paced environment
- Salary of £28,000
- 25 days holiday plus bank
- Company pension

Get in touch with [email protected] for more info!

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Job tags

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Salary

£26k - £28k per annum