Unisys
Location
Milton Keynes, Buckinghamshire | United Kingdom
Job description
Technical Business Analyst - Banking Solutions page is loaded
What success looks like in this role:
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
The successful candidate will take responsibility, as part of a team, for the Live support, solution delivery and pre-sales activities related to a range of Branch Teller solutions operating at Unisys Financial Services clients, including:
Advises, analyzes, researches, installs, and implements products or complex technology or application solutions for financial institutions.
Provides maintenance and technical support on services/products solutions, utilizing current and emerging technologies.
Provides sales support – helps with preparation of portions of proposals, prepares parts of presentations, and conducts demonstrations.
Generates leads for new business and helps identify follow-on business in client accounts that result in profitable revenue growth.
Key Responsibilities
Delivers Level2 and Level3 software support services to clients, remotely or on a client site
to resolve product use and product operation problems and/or
to address questions relating to enterprise systems and application software that are beyond the scope of the client’s first level help desk support function
to provide referrals to other service providers to ensure that the client’s service level and technical requirements are met
Interacts with clients in person, via electronic messages or by telephone
Answers questions about installation, operation, configuration, customization, and usage of software products
Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures
Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations
Conducts root cause analysis of recurring problems for defined projects or major incidents
Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete
Assumes custodianship responsibility for specialised equipment and documentation hosted at Unisys and used in conjunction with the solution implementation and support
May identify relevant training needs and may conduct training sessions for other analysts and clients as appropriate
May participate in or lead defined projects activities. Initiates process improvements for internal and external clients
May be required to work in rotational shifts (incl. Saturday support) and provide occasional out-of-hours on-call support, if required
Provides product help with pre-sales activities. Gets involved in the preparation and delivery of product presentations and demonstrations to prospective clients
Helps elicit and captures client requirements against portfolio offerings in the context of exploration of pre-sales opportunities or a client project
Works with client business & technical staff during the requirements definition and implementation to finalise requirements and resolve issues
Identifies opportunities for follow-on business and assists in creating change orders
You will be successful in this role if you have:
Prior exposure, experience and understanding of the Financial Services business domain.
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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