Bodyshop Technical Team Leader
Location
Southampton | United Kingdom
Job description
£35,000 - £42,000, depending on qualifications, skills and experience, OTE £55,000 + Company Benefits
Job Title: Bodyshop Technical Team LeaderLocation: Southampton, SO40Salary: £35,000 – £42,000pa, depending on qualifications, skills and experience, OTE £55,000 + Company Benefits
Full Time, Permanent
This is an exciting role that offers a diverse range of responsibilities and plenty of variation. We are currently seeking a dynamic individual to join our clients team as a Bodyshop Technical Team Leader.
This hybrid role entails 50% leading of technicians and 50% productivity on the MET side. If you're ready to take on a challenging yet rewarding position in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Manage workshop resources effectively to meet departmental budgets.
- Ensure clear communication of customer requirements within the department.
- Calculate and oversee the efficient utilisation of workshop resources.
- Monitor individual and workshop efficiencies to meet key performance indicators.
- Plan work distribution among the team based on skill sets.
- Coordinate workshop and service reception to update customers on vehicle progress.
- Maintain workshop standards in compliance with brand requirements.
- Ensure adherence to manufacturer service standards and customer satisfaction metrics.
- Maintain safe working practices and adhere to business standards.
- Drive workshop efficiency and conduct road tests with customers to identify faults.
- Assist with warranty processes and job card management.
- Conduct morning meetings to review jobs and implement improvements for first-time fixes.
- Focus on enhancing Net Promoter Scores (NPS) and maintain a balance between productivity and team management.
- Perform final quality control sign-off for all workshop jobs.
Requirements
- Background as an MET Technician.
- Competency in numeracy, literacy, and IT.
- Strong organisational and leadership skills, capable of delegating tasks and motivating the team.
- Effective problem-solving and decision-making abilities, especially under pressure.
- Possession of a full UK driving license.
If you're ready to take on a challenging yet rewarding position in a fast-paced environment, we want to hear from you!
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