Location
Walsall, West Midlands | United Kingdom
Job description
HomeServe are currently recruiting for a Digital Content Manager to join the Digital Delivery Team in Walsall. The successful candidate will have exceptional people skills and be able to work comfortably with stakeholders and team members at all levels.
We work in a hybrid way, mostly remote with a requirement to travel into our Walsall office once a month to work with the team. With that in mind you will be located within a convenient commute to Walsall.
The Digital Delivery Team is accountable for the delivery of digital activity across HomeServe Membership Ltd, including strategy, transformation, new functionality, maintenance and optimisation. The team strives to evolve our core digital capability, transforming the organisation to embrace and drive its adoption as a digital first organisation.
Formed in a matrix structure across Product, Change, Technology and Digital Optimisation, the team is accountable
for building compelling online capability and journeys across the digital estate, in order to deliver the very best outcomes for our Customers and the Company
ROLE PURPOSE
The Digital Content Manager will lead the planning and execution of online content across HomeServe UK’s digital assets, in line with brand guidelines and digital standards.
As a key member of the Digital Experience Team, the Digital Content Manager will be pivotal in delivering an improved customer experience and increased performance of HomeServe’s digital journeys.
Working closely with the Product Owners and key business stakeholders, this role will be responsible for analysing performance in order to identify and implement the most efficient way to build and make change through our CMS.
PRINCIPAL ACCOUNTABILITIES:
- Gathering, managing and delivering all content requirements related to our investment in digital capability
- Engaging with stakeholders across the business and supporting the Senior Digital Content Manager with identification of opportunities to improve digital journeys and overall digital customer experience, in line with key metrics and priorities
- Driving efficiencies through standard page templates and approaches, limiting the amount of brand, design and creative variance deployed across our digital estate and ensuring all content is compliant and adheres to brand guidelines
- Where capacity allows, supporting the Digital Product teams with other digital content requests
- Actively supporting the verification and testing of digital changes, ensuring high quality delivery and ongoing monitoring of changes
- Championing best practice SEO and accessibility to ensure all users get a great experience
- Collaborating with stakeholders across the Organisation (including Brand and SEO) to use the latest customer insight and standards to optimise performance of our digital journeys
About You
To be successful in this role you will need to have the following knowledge, skills and attributes:
- Previous experience in managing content and production for high traffic and/or transactional websites with good knowledge of Content Management Systems
- Advanced knowledge of HTML & CSS
- An excellent understanding of Digital Content best practices, with the desire to share this knowledge with other team members
- Ability to manage multiple projects in a fast-paced, deadline-driven environment
- An understanding of best practice digital UX and web accessibility standards
- Strong written and verbal communication skills
- Strong attention to detail
- Able to problem solve, using data and insight to inform and support your ideas
- The ability to reason and negotiate, using evidence and data to defend your work in the face of challenge
- Evidence of a strong customer focus in everything that you do
- Experience and understanding of general insurance products and / or working in a regulated business
- Experience working with Sitecore CMS
- An understanding of agile delivery methodologies
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Job tags
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