Customer Service Executive

Location

Buckingham, Buckinghamshire | United Kingdom

Job description

We are currently seeking an experienced  Customer Service Executive to join a well-established, rapidly growing family-run business based in  Buckingham.

As Customer Service Executive , you will provide dedicated support to customers via telephone/email/livechat, delivering an excellent customer experience.

Key Responsibilities:

• To service customers, by responding to emails, answering calls and processing orders in an efficient and timely manner.
• Dealing with any after-sale questions from your dedicated branch.
• Develop relationships with customers so the company becomes the go to supplier for all of their needs
• Manage spend of smaller clients
• Deal effectively with incoming enquiries and pass larger enquiries to Business Development Manager for a customer visit.
• Occasionally supporting the external sales team with follow up (could include updating information on the system, sending samples or quotes).
• Dealing with any questions on the online ordering portal.
• Helping with order processing for the other branch when needed.
• Keeping great service levels at all times with all customers.

Requirements

• Proven experience in a Customer Service related role, within a B2B product related environment (PPE, Hygiene consumables, Tools, workwear etc)
• Ability to build strong lasting relationships with key customers
• Ability to work in a fast paced environment
• Ability to work efficiently under pressure
• Team player
• Emotional awareness
• Strong PC Skills, proficient in Microsoft office packages
• Highly effective communication skills at all levels

Hours: Monday to Friday 8.00am-4.30pm

Benefits

Salary - up to £29,500 (DOE)

22 days holiday + Statutory

Holiday buy-back scheme (can purchase additional holidays at discounted rate)

Company related bonus

Free lunch

Job tags

Salary