Location
Hull, East Yorkshire | United Kingdom
Job description
Overpayment Officer
Description
We are looking for a detail-oriented and analytical individual to join our team as an Overpayment Officer. In this role, you will be responsible for monitoring and managing overpayments made by our customers, ensuring that any discrepancies are resolved promptly and accurately. You will work closely with our finance and collections teams to identify and address overpayment issues, and provide exceptional customer service throughout the process.
As an Overpayment Officer, you will need to have excellent problem-solving skills and a keen eye for detail. You will be responsible for reviewing customer accounts, identifying overpayments, and determining the appropriate course of action to rectify the situation. This may involve issuing refunds, adjusting future payments, or communicating with customers to resolve any outstanding issues. Additionally, you will be responsible for maintaining accurate records of all overpayments and related transactions.
This is a challenging role that requires a strong understanding of financial processes and exceptional organizational skills. The ideal candidate will have previous experience in a similar role, along with a proven ability to work independently and handle multiple priorities simultaneously. A strong customer service mindset is essential, as you will be interacting with internal teams and external customers to resolve overpayment issues in a professional and efficient manner.
Responsibilities
Monitor customer accounts for overpayment discrepancies
Investigate and resolve overpayment issues in a timely manner
Communicate with customers to explain overpayment situations and propose solutions
Collaborate with finance and collections teams to rectify overpayment errors
Process refunds or adjustments to customer accounts as needed
Maintain accurate and up-to-date records of all overpayment transactions
Provide exceptional customer service during the resolution process
Requirements
Bachelor's degree in finance, accounting, or a related field
Proven experience in a similar role, preferably in financial services or collections
Excellent problem-solving and analytical skills
Strong attention to detail and accuracy
Exceptional organizational and time management abilities
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite, particularly Excel
Ability to work independently and handle multiple priorities simultaneously
Hours Per Week: 37.00
Start Time: 08:30
End Time: 16:30
Pay Per Hour: £12.80
Location: Bilton, Hull
Should you wish to apply for this job opportunity, please send an up to date CV.
Job tags
Salary
£12.8 per hour
