Business Analyst

Location

Nottingham | United Kingdom

Job description

Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA. 

Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatApp, Email, VOIP and other communications technologies. We serve over 50,000 businesses globally and send over 5 billion communications on a yearly basis.

We have ambitious growth plans to expand our already impressive product portfolio. As a values led business, we recognise our ‘People’ are our biggest asset. Do you want to be part of our success story?

Requirements

We are now looking for a Business Analyst to join our Upgrades Department. As a data driven Business Analyst who can assist with our upgrades programme as we bring our customers onto a new platform. The role will involve a large amount of Data analysis and interpretation and you’ll be responsible for working with stakeholders from across the business.

• Undertaking a gap analysis to understand the differences between existing and target platforms.
• Working with relevant stakeholders from various teams such as Product, Sales, Marketing and Engineering to quantify the gaps and make recommendations on which to close with development vs customer negotiation/education.
• Supporting the migration phase for customer cohorts, working with Sales and Customer Support on cohort analysis, as well as defining the approach to minimising and addressing customer impact during this phase.
• Working with the relevant teams including Customer Support and Learning & Development on defining business readiness criteria and producing training documentation.
• Liaising with Engineering and Project Management to support, monitor and track successful customer migration between platforms alongside the Product owner.

Benefits

• Competitive Salary up to £60,000
• Company Bonus Scheme based on performance 
• Private Healthcare & Dental
• 27 days annual leave plus Bank Holidays
• Birthday off work
• 5% employer pension contribution
• Death in service (4x salary)
• £350 Christmas voucher
• Monthly/quarterly socials
• Training & Development opportunities
• Hybrid working

Job tags

Salary

£60k per annum