Remit Training
Location
Corby, Northamptonshire | United Kingdom
Job description
Our Customer Service apprenticeship will provide you with the opportunity to apply a range of skills to provide excellent service to customers. Remit is recruiting on behalf of BSH Group. Your roles will be: • Learning to apply a range of skills to provide excellent service to customers by answering incoming calls and assisting customers regarding domestic appliances: - Booking service visits - Take ownership of customer queries - Provide self-help advice. • Learning to work effectively as part of a team as well as on your own initiative, developing excellent communication skills. • Learning to deal with all queries in an effective and efficient way. • Ensure confidentiality and appropriate use of customer information according to data protection regulations. • As part of your development and progression you will also learn to identify and order spare parts and accessories. • Meeting agreed targets set out by B/S/H/ Home Appliances. • Gaining a good understanding of the procedures and policies of B/S/H/. • Maintaining excellent levels of attendance at both work and tutor sessions and successfully achieving the apprenticeship qualification. • Ensure punctuality, always focus, and professionalism. • Being flexible in your approach to meet your individual goals and that of the business. • Maintain a tidy work area and report health and safety issues to your line manager. • Perform all other duties as reasonably required. Training to be Provided
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive: • Level 2 in Customer Service • Level 1 Functional Skills in English & Maths (if required)
Job tags
Salary
£14k per annum
