Service Retention Programme Consultant
rpc - The Retail Performance Company
Location
Farnborough, Hampshire | United Kingdom
Job description
rpc – The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers.
rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees.
Your Tasks
What you will do:
- As a Service Retention Consultants you offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing retention & revenue generation.
- Consultants will actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement.
- Lead in-person retailer visits to completion: Health Check, visit slide briefing, on-site product & sales training
- Regularly align with key Marketing, Sales & Customer Support team stakeholders within the client organisation on relevant performance, initiatives, & support topics. Attend regular development & progress meetings with development agency confirming & prioritising requirements as relevant.
- Responsible for leading retailer meetings: crafting & producing meeting materials & content, with a key focus on uploading retailer visit reports to the portal after each visit.
- Before engaging in retailer visits, Service Retention Consultants are required to conduct a thorough retailer assessment, emphasising the key areas of improvement. Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance.
- Participate in weekly virtual meetings with the Service Development team. These sessions serve as a platform for Service Retention Consultants to address any issues raised by the network during the week, while also allowing the Service Development team to provide pertinent updates to the team.
This job is envisaged as a hybrid role with regular in-office (Farnborough) & retailer on-site work.
Your Profile
What we are looking for:
- 4+ years of experience in business development desired in the following areas: Automotive industry, B2B sales, Project management & coordination (preferably within Automotive)
- Bachelor degree in business or related preferred
- Valid UK driving license
We Offer
Consulting 2.0
A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager
rpc Spirit
A corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary international company events (have you ever rented an entire island in Croatia?)
Training & Perspectives
Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else
Questions?
Then call or e-mail us:
Janina Endl
[email protected]
+49 (0) 89 2000 5080
We are looking forward to your application!
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