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Location

Horsham, West Sussex | United Kingdom

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Job description

Job overview

Job summary

Are you an experienced administrator with excellent administration and communication skills along with excellent customer service? We are looking for a full-time Bank Administrator/Secretary with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.

We have an exciting opportunity for you to join the friendly administration team within the very busy West Sussex CAMHS Neurodevelopmental Team based in New Park House in Horsham.

Excellent communication and listening skills are required for this role, along with organisational and problem-solving skills. IT skills, accuracy, flexibility, and the ability to work as part of a team are all essential for this role.

The West Sussex CAMHS Neurodevelopmental Team consists of clinical staff across West Sussex that have expertise in assessing and working with children/young people with Autism Spectrum Condition (ASC) and ADHD.

This position will be based in Horsham with free parking, close to the railway station and easily accessible by road.

Main duties of the job

This role is to provide a comprehensive range of administrative services to the clinical team. To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies.

Tasks include taking telephone enquiries from service users, diary management; arranging appointments; correspondence; email management; spreadsheet management; minute taking, working alongside and providing admin support to the clinical team.

A good working knowledge and experience of using Microsoft Word, Excel and Outlook is essential. Knowledge of the electronic patient record, Carenotes is desirable, but full training will be given.

Working for our organisation

We are a large NHS Mental Health Trust and we are looking for people to help us to provide high quality services for patients, carers and the local communities we serve.

We are committed to developing a team that is fully representative of the communities that we serve, and especially welcome applications from individuals with protected characteristics that are currently under-represented in our workforce. We welcome applications from those with lived experience or supporting a family member or friend or in voluntary or paid work in a community, clinical, voluntary sector or clinical-academic setting.

We want patients and staff to recommend our organisation as a place where they would be happy for their friends and family to be treated. You can help us do this by bringing your skills, experience and commitment to Sussex Partnership.

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

Detailed job description and main responsibilities

You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Consultant Psychiatrists, Nurses, Psychologists, Managers, Mental Health Practitioners and Support Workers.

Please read Job Description and Person Specification attached for more details.

For any questions, please contact Kathryn Luckhurst, NDP Administration Team Co-ordinator (see contact details below).

Person specification

Qualifications

Essential criteria

• NVQ 3 or equivalent qualifications
• Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge

Essential criteria

• Proven experience of a range of administrative procedures
• Experience of producing documents to a high standard of presentation with good accuracy
• Experience of developing, managing and maintaining office information systems
• Experience of working as part of a team

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.

We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.

In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.

Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Job tags

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Salary

£12.45 per hour