Customer Service Executive

Location

Crawley, West Sussex | United Kingdom

Job description

We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley.


As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service.

* Please note, the internal job title for title for this role is Customer Excellence Manager.

Key Responsibilities:

• Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition
• Being the first responder to incoming calls, enquiries and orders for accounts
• Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered
• Ensure quotes are created and orders placed in a timely fashion
• Assist the sales teams with account admin in support of sales activity
• Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement
• Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues
• Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details
• Drive customers online to help with their efficiencies of order processing
• Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate

Requirements

• Proven experience in a Customer service orientated role (B2B environment)
• Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related)
• Experience of using order processing systems (Ideally MS Business Dynamics)
• Highly organised & accurate with strong attention to detail
• Able to prioritise a varied workload in a fast paced consumer led environment
• Proficiency with Microsoft Office.
• Positive and friendly telephone manner
• Strong communication skills both verbally and written

Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break)

Benefits

• Salary of £24,000 - £30,000 (DOE)
• Company related bonus

• 28 days holiday (inclusive of statutory)
• Health insurance available after 6 months with the company
• Registered with Cyclescheme
• Annual free health checks and wellbeing sessions

Job tags

Salary

£24k - £30k per annum