IT Support Apprentice (Two Moons Computing Ltd) TWO MOONS COMPUTING LIMITED

Location

Redhill, Surrey | United Kingdom

Job description

What you will do in your working day

• Attempt to accurately record all relevant technical information regarding the reported issue into the helpdesk ticketing system
• Assisting with the setting-up, maintenance and repair of computer-linked/computer-related equipment
• Help with the collection and delivery of computer equipment to customers
• As requested, proactively undertaking any other relevant duties as may be reasonably required by the IT support team
• With training and development, reaching the point at which you can be assigned tickets to resolve yourself

The training you will be getting

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure; and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

• CompTIA A+
• CompTIA Cloud Essentials+
• BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician:

• Maintenance or repair of systems faults
• Support for the roll-out of installation and commission of new systems or upgrades

Network Technician:

• Installation and commission of networks
• Maintenance or repair of network equipment
• Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician:

• Installation and commission of telecoms networks
• Maintenance or repair of telecoms network equipment
• Installation, configuration or maintenance task on either ICT related hardware or software

What to expect at the end of your apprenticeship

• The role offers a permanent role upon completion of the apprenticeship depending on performance.

Job tags

Salary

£16k per annum