NHS Jobs
Location
Oxford, Oxfordshire | United Kingdom
Job description
To contribute to the effective operation of the Trusts core business by receiving all patients and visitors and directing them to their correct destination. To promote a helpful and caring attitude within the Trust by ensuring all individual requirements are met and that everyone is treated with courtesy and respect in line with the Trusts Values. To provide a range of administrative duties for the Complaints and PALS teams as required. To represent the Trust as first point of contact in a professional and courteous manner at all times for patients, staff, contractors and general public. Communicate and deal effectively with patients, relatives and visitors enquiries including those with hearing, speech or sight impediments. In addition to assist people whose first language may not be English. Provide advice and guidance to patients and relatives in respect of appointments and outpatient services. To provide administrative support to the Complaints and PALS teams - duties may include data entry, and general office duties. Arranging meetings, booking rooms as and when required (to be carried out on quieter reception desks, not Main Reception). This also includes taking the calls to the PALS service, and triaging accordingly, dealing with the straightforward queries and escalating more complex issues to the PALS Officers. Responsible for ensuring that the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the relevant helpdesk. To provide a range of administrative services for patients, public, visitors and staff - including directions, patient locations, services on sites, location of the car parking or security offices. Have local knowledge of the area and services available e.g. post office, banks, shops etc. To be able to give directions to people coming to the hospital from outside of the area and to guide the public to other hospitals within the Trust. To calmly manage agitated and distressed members of the public, patients and visitors. To be patient and understanding and advise them of the PALS service to help with their concerns, or if requested what the formal complaints procedure is. To be fully conversant with all reception protocols including Department Attack Alarms, and A2 Dominion Housing guidelines. To be conversant with any protocols which may affect reception in the event of a Major Incident being called To undertake personal development through training and competence development
Job tags
Salary
£22.82k - £24.34k per annum
