Location
Chelsea, Greater London | United Kingdom
Job description
Job Description
Description
JOB TITLE: Client Services Executive
DEPARTMENT: Match Day Hospitality
REPORTING TO: Senior Manager Client Services
JOB FUNCTION: Account manage all Seasonal Members with a view to renewing year on year and increasing revenue
LOCATION: Stamford Bridge
CONTRACT: Permanent, 35 hrs per week including match days, across any five from seven days a week
PLAY YOUR PART (Main Responsibilities):
- Account manage all seasonal clients
- Ensure clients are kept up to date with all relevant information including fixture timings, ticket applications, purchase deadlines and general club information
- Ensure client satisfaction throughout the season
- Keeping all contact information and client data accurate and up to date
- Ensure pre match preparation and checks completed to the required standard
- Interacting with clients on a match day
- Ensuring all enquiries are responded to and followed up in line with CFC expectations and policies
- Ensure all clients interaction is logged on Dynamics
- Assisting the sales team with MBM and seasonal sales as and when required
- Represent the CFC brand at any external events, meetings and exhibitions
DO THE RIGHT THING (Our Expectations): (NOT TO BE EDITED)
- To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
- To report any misconduct or suspected misconduct to the HR Department
HERE TO WIN (Measures of Performance):
- Renewal rates meet annual targets
- All administration completed accurately and efficiently
- Annual, MBM and UEFA Competitions sales meet annual targets
- New West Upper product is delivered seamlessly and existing STH migrated into Club Chelsea portfolio
PROUD TO BE CHELSEA (Person Specification):
Experience:
- Experience of using a ticketing platform
- Excellent verbal and written communication skills
- Product knowledge and understanding of company objectives
- Proven track record of account management in a customer facing environment
- Experience in a sales environment
- Knowledge of the football landscape
Skills and Behaviours:
- Organised and efficient- especially working under pressure
- Confident in client facing situations
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
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