Admissions Manager

Location

Roehampton, Greater London | United Kingdom

Job description

Responsibilities  Manages the processes and staff relating to all patient paperwork and administration, as well as ensuring that all necessary funding is in place for the duration of the individual’s care.  Liaise with site PEM for future admissions.  Attend daily flash meetings to ensure bed management kept up to date and communicated.  Manages and develops a small team of Admissions Officers, through recruitment, selection, development and performance management processes.  Greets new patients, as well as their families on or shortly after admission, ensuring that any necessary documentation is completed at this time. As appropriate, collects any self-funding element of the care.  Liaise with consultant and medical secretaries to ensure private medical insurance is in place prior to admission and is maintained through their stay.  Updates patient details within Priory systems, ensuring accuracy of all data input. Uses a variety of internal systems to ensure that all current patients are funded, and refers any out of funds cases to the relevant member of Senior Management.  When no Private Enquiries Team at location, handle external and internal admissions enquiries, directing queries as appropriate.  Develops working relationships with purchasers, insurance companies, GPs, bed managers, etc., ensuring that requests are dealt with promptly and efficiently.  Management of bad debts.  Contribute to the development of Priory Healthcare policies, procedures, processes and initiatives. Ensures marketing, sales and service development functions comply with statutory regulations and current legislations  Liaises with key unit personnel to ensure that all funding is in place, prior to patient’s episode of care, as well as contacting the necessary external organisations to obtain the appropriate funding guarantees. Ensures that the appropriate bed / place is available via the task of bed management.  Generally, the role holder will work within existing procedures and processes, however, there will be the need for more adaptive thinking, particularly when dealing with patients, and their relatives, as well as managing the department’s staffing needs. Problem solving will be based on acquired knowledge and skills  You will be expected to provide cover and support to the wider team and site as and when needed
Knowledge / Education / Skills
 Good standard of general education with GCSE or equivalent in maths and English
 Competent in the use of software including Microsoft office
 High standard of written and verbal communication skills
 Able to be responsive to time critical situations
 Strong time management and organisational skills, ability to prioritise and multi-task
Experience
 Experience within an Admissions, Bed Management or other appropriate clinical administrative position.
 Healthcare experience desirable
 Experience of working in a fast paced, changing environment and demonstrable experience of managing own workload in this environment
Communication
Communications will be with patients, as well as with other staff, and will regularly require some judgement, as information will need to be gathered to facilitate correct administrative records. The role holder may be faced with some challenging situations, particularly in respect of requesting funding for treatment episodes. Some coaching and mentoring will be necessary for team members
Responsibility
Leadership
Supervises a small team of Admissions Officers.
Budgets & Equipment
No budgetary responsibility.
Information
Responsible for the security, confidentiality and accuracy of patient and financial records. Division DBS info About us As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support. Priory maintains that vaccination remains our very best line of defence against COVID-19 and believes that our colleagues working with vulnerable individuals have a professional duty to be vaccinated.  As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your application. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. Disclosure All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check. Closing Date 31/03/2024 Back to search Share Email to a friend Apply now

Job tags

Salary