Renewal Specialist

Location

Watford, Hertfordshire | United Kingdom

Job description

Volkswagen Renewals Specialist

Citygate Volkswagen, Watford

Company Car and Fuel Card

Role overview  

Are you an ambitious salesperson with a passion for customer satisfaction and the drive to succeed?

We are currently looking for a Renewals Specialist to join our supportive and friendly team selling our wide range of new and used vehicles. As a Renewals Specialist you will play a vital role within the retailer by focusing on customer retention and  representing the company in a professional manner and to achieve high levels of customer satisfaction.

Key responsibilities  

As a Renewals Specialist your key responsibilities will be:

• Manage the Volkswagen finance renewal book.
• Work close with the Head of Sales, to present the monthly and quarterly renewal position.
• Liaise with current customers and check in for loyalty programmes or up and coming offers.
• Monitor the current CXM (customer satisfaction) position, along with keeping on track scorecard.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You  

If you already come from an automotive sales background that is fantastic, however, if you do not and you are looking to change and start your career with us, to be considered for the role we will need you to possess the below skillset:

• Excellent communication and listening skills
• Self-motivated
• Energetic and enthusiastic
• Target/goals driven
• Driven by success
• A full driving licence with 1 year's driving experience

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities. 

Job tags

Salary