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Location

Bracknell, Berkshire | United Kingdom

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Job description

• Competitive

Content Guru are a leading provider of cloud communications solutions that help organizations provide the best customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

We are looking for an Infrastructure Operations Engineer to join our team based in Bracknell, Berkshire. You will be responsible for working within a team responsible for all activities associated with designing, deploying and maintaining the global infrastructure supporting our key services and applications.

About the role...

Monitoring & Maintenance

• Ensuring that correct alerting is configured and local work instructions are up to date
• Proposing, approving and implementing long term fixes for recurring issues
• Monitoring security and operational logs from a number of sources.

Reporting and analytics

• Responsible for planning, implementing and overseeing the operational system security requirements.
• Running and analysis of vulnerability fix levels across the platforms.
• Analysis and resolution of vendor released security bulletins, highlighting high security vulnerabilities.
• Preparing, maintaining and executing test plans and scripts for storm services, with the ability to adapt to customer’s requirements.

Patching

• Developing and executing platform patching methodologies and other updates as required e.g. firmware, end of life hardware and software.

Faults / Escalations

• Act as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasks
• Propose solutions for preventative measures to mitigate recurrence of issues
• Create, approve and implement solutions to faults

Software Deployment

• Review of application designs and work instructions
• Installation of new services and upgrades of existing services
• Writing, approving and executing changes of low to medium risk levels

About you...

• A Bachelor's degree in STEM or a relevant subject.
• Experience working within the security sector/ an understanding of security networks is desirable.
• Good experience in a customer facing technical role.
• Good analytical skills.
• High attention to detail.
• Ability to work under pressure and to tight deadlines.
• Good standard of written and verbal communication.
• A good “team” attitude towards other departments in the businessin order to make sure that communication and assistance is received in a timely and professional manner.

Please note, an element of overnight and shift work is expected as you will be supporting critical services.

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm® , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.

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