Appello Group
Location
Norwich, Norfolk | United Kingdom
Job description
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role !
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
Job Title: Emergency Call Handler
Hours: 25 hours per week
Shift pattern: 3 week pattern ( see below)
Salary: £10.92 per hour starting rate with the opportunity to increase with KPI's up to 6%
Regular Overtime available
Location: Hybrid- Bowthorpe, Norwich, UK
Start Date : 25th March 2024
Perks
If you are interested in this role please follow the instructions. There are two parts to the application process
** Once registered Test Gorilla will send you a link to the assessments - check your junk email **
**You need to be able to commit to 3 weeks of Full Time Training, Monday - Friday 09:30 - 17:00 ** Shift pattern : 3 week rotation
Week 1
Monday - OFF
Tuesday - OFF
Wednesday - OFF
Thursday - 10.00 - 18.00
Friday - 10.00 - 18.00
Saturday - OFF
Sunday - OFF
Week 2
Monday - OFF
Tuesday - 10.00 - 18.00
Wednesday - 09.00 - 17.00
Thursday - 09.00 - 17.00
Friday - 09.00 - 17.00
Saturday - OFF
Sunday - OFF
Week 3
Monday - 10.00 - 18.00
Tuesday - 10.00 - 18.00
Wednesday - OFF
Thursday - OFF
Friday - 10.00 - 18.00
Saturday - 09.00 - 17.00
Sunday - OFF
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Job tags
Salary