Emergency Call Handler

Location

Norwich, Norfolk | United Kingdom

Job description

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role ! 

THE ROLE

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.

Job Title: Emergency Call Handler

Hours: 25 hours per week

Shift pattern: 3 week pattern ( see below) 

Salary: £10.92 per hour starting rate with the opportunity to increase with KPI's up to 6%

Regular Overtime available

Location: Hybrid- Bowthorpe, Norwich, UK

Start Date : 25th March 2024

Perks

• 23 days holiday rising to 25 days annual + bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Life assurance 2x annual salary
• Free on-site parking

READY TO APPLY ✅

If you are interested in this role please follow the instructions. There are two parts to the application process

1. Upload your CV
2. Register and complete the online assessments with Test Gorilla   Register Here !

** Once registered Test Gorilla will send you a link to the assessments - check your junk email **

Shift pattern : 3 week rotation

Week 1

Monday - OFF

Tuesday - OFF

Wednesday - OFF

Thursday - 10.00 - 18.00

Friday - 10.00 - 18.00

Saturday - OFF

Sunday - OFF

Week 2

Monday - OFF

Tuesday - 10.00 - 18.00

Wednesday - 09.00 - 17.00

Thursday - 09.00 - 17.00

Friday - 09.00 - 17.00

Saturday - OFF

Sunday - OFF

Week 3

Monday - 10.00 - 18.00

Tuesday - 10.00 - 18.00

Wednesday - OFF

Thursday - OFF

Friday - 10.00 - 18.00

Saturday - 09.00 - 17.00

Sunday - OFF

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.

Job tags

Salary