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Location

Milton Keynes, Buckinghamshire | United Kingdom

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Job description

Customer Account Executive

The Customer Account Executive is a sales role dedicated to securing business from existing and prospective Contract Hire customers in both private and corporate sectors (selling both regulated and unregulated finance) by making pro-active outbound calls with the aim of building effective customer relationships, increasing renewals, promoting and upselling Value Added Products.

Main Responsibilities:

• Use a blended approach of telephony-based sales strategies and techniques, and digital communication to achieve sales
• Follow up on digital leads in line with our Service Level Agreements (SLA's) with the aim to convert sales to the agreed targets
• Maintain a thorough understanding of Business User and Customers' needs by using insight from the customer contract and product knowledge to present appropriate solutions as part of a broader up sell conversation
• Add value at every customer touch point and ensure customers receive appropriate information to make informed decisions whilst maximising business opportunities to sell the features and benefits of our products
• Action contract changes and keep data integrity at a high standard
• Place orders with our Retailer network in order to ensure replacement vehicles are ordered and delivered in accordance to the customer expectation
• Identify Master Lease Agreement and fleet service opportunities and ensure these are handed to the Corporate Sales Managers
• Respond to leads from Client Services Advisors or other areas of the business
• Use Management Information (MI) and own judgement to identify opportunities for call backs or renewals and diarise call backs appropriately
• Manage general sales administration efficiently to ensure maximum time available in generating sales with customers

Experience:

• A sound knowledge of finance, Contract Hire, leasing products and services
• Experience of operating in an FCA regulated environment
• Previous experience in telephone account, sales or telesales roles
• Strong interpersonal skills
• Strong customer services focus; passionate about good customer outcomes

This role is based in Milton Keynes at our client's beautiful office which provides an array of benefits on site.
5 days a week in office, 9am - 5pm.
Ongoing Temporary position.
£17.64per hour / £32,000
Start ASAP

If you would be interested, please don't hesitate to apply!#J-18808-Ljbffr

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Job tags

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Salary