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Location

Havant, Hampshire | United Kingdom

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Job description

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ERP Support Analyst

Reference: FEB20246405

Expiry date: 15:53, Thu, 7th Mar 2024

Location: Havant

Salary: Competitive

Benefits: Hybrid Working, Flexi-time, Training & Professional Development, Healthcare Incentives, Company Pension & Life Assurance

Apollo is an innovative manufacturing company that is looking for individuals with a passion for personal and professional development. As part of our team, you will have the opportunity to work on exciting projects, collaborate with talented individuals, and make a real impact on our business.

This role is open to someone who drives for best practice, someone who will think out of the box to accommodate the system-provided solution and can influence others on this best practice.

You will be included in the Application Support Team ensuring the security, support and guidance of the business who can also take those issues to the next level alongside the Application Support Manager.

Your main responsibilities will be:

• Ensure that all helpdesk calls are responded to within SLA’s.
• Escalate and co-ordinate with ERP support partner when required
• Perform on-site or remote analysis, diagnosis and resolution of complex ERP faults and issues reported by SME’s & End Users, recommending and implementing corrective solutions. Where necessary, escalate calls to the Application Support Manager.
• Root Case Analysis of raised issues recommending config or process changes through to completion.
• Pro-active investigations where ERP can improve the business
• Co-ordinate, track, report & implement PU updates to the ERP System.

What you will need to succeed:

• Experience in Dynamics 365 Finance & Operations
• Proven knowledge and demonstrable experience with Microsoft Dynamics
• Preferably have experience in a manufacturing environment
• Excellent communication skills both written and verbal
• Customer/vendor relationship skills (internal and External)
• Adaptability and willingness to embrace challenges 

If you are motivated by challenge and thrive in a fast-paced environment we want to hear from you. Join Team Apollo where everyone has the opportunity to make a difference.

We are happy to talk about flexible working

Just so you know, we review CV’s as we receive them, and interview as soon as we have applications that look like a good match. So, please apply as soon as possible to avoid missing out on this role. 

If you require any accommodations or adjustments for the interview, please do not hesitate to reach out to the hiring manager when asked to schedule an interview. We strive to create an inclusive and welcoming environment for all candidates and celebrate individuals being their authentic selves within a working environment.

We do not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Apollo and the recruitment agency or party requesting payment of a fee.

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