Appello Group
Location
New Milton, Hampshire | United Kingdom
Job description
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role !
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably. Sharing our purpose and team spirit, you will play your part every day. With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services. This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
Hours: 14.5 hours per week
Shift pattern: Friday 17.00-22.00/Saturday 16.30-22.00/Sunday 09.00-13.00
Salary: £10.42 starting rate rising to £10.55 upon successful completion of probation. Set to increase in line with National Minimum Wage.
Location: Remote
Start date: 18th of March 2024
Training commitments:
You will need to be able to commit to a 7 week training pattern , schedule as follows ..
Week 1 Monday - Friday 08.00 - 14.30
Week 2 Monday - Friday 08.00 - 14.30
Week 3 Monday - Friday 09.00 - 15.30
Week 4 Monday - Friday 09.00 - 15.30
Week 5 Monday - Friday 10.30 - 15.30 & 08.00 - 14.30 Saturday & Sunday
Week 6 Tuesday - Friday 09.00 - 15.30
Week 7 Monday - Friday 08.00 - 14.30
If you are interested in this role please follow the instructions. There are two parts to the application process
Once registered Test Gorilla will send you a link to the assessments - check your junk email
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Job tags
Salary
