Head of Collections

Location

Bicester, Oxfordshire | United Kingdom

Job description

Us and our culture.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our perks. ⭐️

• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

The role.

The Collections department helps business energy customers in financial difficulty to create sustainable payment solutions to suit both the customer and the company.

This is a fantastic opportunity to build and lead a dynamic credit control team. The Head of Collections will manage people and change; lead operational and strategic credit management, departmental improvements and in doing so, their achievements will contribute commercially to the success of the business.

This role presents an excellent chance for an individual to lead a pivotal function in the company. If you are a dynamic operational leader who thrives in a high-paced setting, values innovation, embraces technology, and is ready to question conventional practices, then this position is tailored for you.

How you will contribute. ✅

• Provide leadership and strategic direction for the Collections department
• Design, monitor and review effective recovery strategies to protect revenue and mitigate debt risk
• Drive best practice and continuous improvement. Ensure practices comply with legislative, regulatory and license governance
• Lead Collection Managers, supporting growth using a variety of development tools
• Analysis of performance statistics reporting back to the business on progress, opportunities, and risks
• Manage budgets
• Cascade strategic business and departmental KPI's/ objectives
• Liaise with relevant stakeholders and third parties to gather information to resolve issues and handle complex customer complaints or enquiries
• Maintain up-to-date knowledge of industry & company developments

What we are looking for.

• Proven experience in a collections or debt recovery role, with at least 2 years of experience in an operational leadership position
• In-depth knowledge of UK collections and debt recovery regulations and industry best practices
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Knowledge of emerging technology trends and their potential impact on collections and recoveries
• Strong experience in managing, developing and growing a team
• Right to work in the UK

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]

Job tags

Salary