Location
Waterlooville, Hampshire | United Kingdom
Job description
Our client is looking for an IT Support Engineer to support the day to day running of the company’s IT systems by providing 1st / 2nd line support to the end user base, installing software, repairing, upgrading and deploying hardware, developing and documenting solutions, and ensuring that records are maintained.
Our client is looking for an IT Support Engineer to support the day to day running of the company’s IT systems by providing 1st / 2nd line support to the end user base, installing software, repairing, upgrading and deploying hardware, developing and documenting solutions, and ensuring that records are maintained.
Main Duties
- Be a visible presence around the business.
- Record end user requests for support.
- Respond to end users, helping them to overcome issues they may be experiencing.
- Advise and train end users in best-practice methods of using software and systems.
- Be an advocate for Microsoft Modern Workplace.
- Carry out hardware upgrades to Laptops and Desktop PC’s.
- Maintain a technical library of documents relating to the systems used at Coopers.
- Assist with server and infrastructure projects.
Skills and Knowledge
- At least 2 years experience in a similar IT support role.
- Be a good listener, and be able to calmly and patiently interpret what end users tell you.
- The ability to work unsupervised and be able to prioritise own workload.
- Good working knowledge of:
- Windows desktop and server operating systems.
- Microsoft 365 products
- Active Directory and Group Policy
- TCP/IP networking
- Networked printing
- Azure
- SharePoint, Teams
- Good understanding of IT security principles.
- A broad experience of systems and hardware is desirable
- Any Systems Administrator experience is desirable
- Any expose to the following would be an advantage, OpenCRM, Microsoft Dynamics, DevOps, Autodesk products, SolidWorks, PowerShell, VoIP
- Ample free onsite parking
- Early finish and dress-down Fridays
- 24 days holiday plus able to buy additional holiday
- Employee Assistance Programme
- Cycle to work scheme
- Friendly and supportive working environment in a modern building
- Company Pension
Job Description
Our client is looking for an IT Support Engineer to support the day to day running of the company’s IT systems by providing 1st / 2nd line support to the end user base, installing software, repairing, upgrading and deploying hardware, developing and documenting solutions, and ensuring that records are maintained.
Main Duties
- Be a visible presence around the business.
- Record end user requests for support.
- Respond to end users, helping them to overcome issues they may be experiencing.
- Advise and train end users in best-practice methods of using software and systems.
- Be an advocate for Microsoft Modern Workplace.
- Carry out hardware upgrades to Laptops and Desktop PC’s.
- Maintain a technical library of documents relating to the systems used at Coopers.
- Assist with server and infrastructure projects.
Skills and Knowledge
- At least 2 years experience in a similar IT support role.
- Be a good listener, and be able to calmly and patiently interpret what end users tell you.
- The ability to work unsupervised and be able to prioritise own workload.
- Good working knowledge of:
- Windows desktop and server operating systems.
- Microsoft 365 products
- Active Directory and Group Policy
- TCP/IP networking
- Networked printing
- Azure
- SharePoint, Teams
- Good understanding of IT security principles.
- A broad experience of systems and hardware is desirable
- Any Systems Administrator experience is desirable
- Any expose to the following would be an advantage, OpenCRM, Microsoft Dynamics, DevOps, Autodesk products, SolidWorks, PowerShell, VoIP
- Ample free onsite parking
- Early finish and dress-down Fridays
- 24 days holiday plus able to buy additional holiday
- Employee Assistance Programme
- Cycle to work scheme
- Friendly and supportive working environment in a modern building
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