Onboarding Manager Global Client Service+ - Associate
Location
Bournemouth, Dorset | United Kingdom
Job description
Job Description
Join the team that is partnering with Implementations, Sales, Product and Client Service to complete a full scoping of the implementation and proactively identify and remediate potential pain points ahead of go-live.
As a Onboarding Manager Global Client Service+ Associate in Global Client Service+ team you will be facing clients and owning a diverse portfolio of client implementations across Corporate and Investment Bank and Commercial Bank International lines of business, covering all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech and High Growth Tech clients. You will partner with all functions within JPM Payments, have influence over the allocation of resource as it relates to executing client transactions, identify and influence delivery of process improvements in partner functions
Job responsibilities
- Delivers projects for multiple clients simultaneously, contributing to a seamless integration into the Payments organisation
- Specialises in the management of highly complex deals, impact assessments and bespoke solutions
- Delivers of the deal expectations through every stage of the Global Client Service+ project lifecycle
- Identifies and escalates issues which could impact Client deliverables, Client satisfaction, or conflict with Operations risks and controls
- Owns the resolution of client impacting issues and implement framework enhancements to ensure we are continually meeting client demands
- Builds relationships with Sales, Product, Client Service, Implementations, Operations and Technology partners as a trusted advisor
- Leads continuous improvements delivering balanced solutions that consider client requirements with the broader goals of the firm in mind
Required qualifications, capabilities, and skills
- Strong written and verbal communications skills and ability to influence across levels and organisational boundaries
- Strong personal organisational skills and governance disciplines are imperative to meet the core deal management deliverables
- Thrives in a fast-paced, client facing, team environment
- Able to handle multiple events and tasks, making balanced decisions to deliver against conflicting priorities
- Promotes a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity, respecting individuals at all levels
Preferred qualifications, capabilities, and skills
- Understanding of the Payments business, organisation and products
- Payments Operations knowledge
- Basic project management disciplines
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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