Global Service Contracts & Programmes Manager
Location
Hemel Hempstead, Hertfordshire | United Kingdom
Job description
Global Service Contracts & Programmes Manager
Location
EMEA, United Kingdom, Hemel Hempstead
Job Reference
DETECTIONEMEA01732
Job Type
Full Time
Job Function
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE
Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe
Life At Smiths –
- Global leader : We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- Digital growth : A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- Exciting opportunities : Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- International environment : With some projects, work requires global collaboration and the potential to travel and grow with the business
As Global Contracts and Programmes Manager you will oversee complex portfolios of contracts that deliver services to key global customers. You will be the customer main point of contact while managing, coordinating and communicating with service and sales teams.
You will be responsible for ensuring contracts are delivered on time and within budget, that committed margins are achieved and exceeded, business through those contracts grows, contract renewals are captured and improved upon, opportunities are identified and captured, risk is managed and appropriately flowed into the supply chain and that customer expectations are met or exceeded at every stage
Duties and Responsibilities
Responsibilities include, but not limited to:
- Oversee all aspects of commercial performance and financial management of programmes and contracts including revenue management, demand planning forecasts, budgets, cost management and profit improvement.
- Develop detailed understanding of contracts and inform decision making to optimise the performance, cost and profitability of the contract
- Establish suitable KPIs incl. revenue, cost, margin, delivery performance and customer satisfaction.
- Analyse, track and monitor contract and business performance in accordance with customer and internal business requirements and prepare monthly reports.
- Produce plans and programme schedules for the timing and execution of the contracts incl. installs, maintenance, machine movements, inspections, depot repairs, upgrades, replacement, engineering changes and obsolescence management projects and co-ordinate with internal and external stakeholders to deliver.
- Ensure delivery to contract (incl. service delivery, invoicing and payment) in accordance with internal and external expectations, within time and budget constraints.
- Partner with respective internal stakeholders to address gaps and escalations in a timely fashion.
- Establish working arrangements with subcontractors and oversee any unique to contract subcontractor / service vendor deliverables, sub-contracts and flow down
- Conduct regular contract review meetings with customers and action as required
- Work with internal stakeholders to create and deliver improvements to contracts, opportunities to reduce costs, implement programs to create efficiencies.
- Analyse and track all contract risks, mitigate, flow down and escalate as appropriate. Track and monitor penalties and other contract non-performance, lead initiatives to mitigate and negotiate with customers as applicable
- Manage contract changes, renewals and renegotiations, draft and implement amendments, working within delegated authorities and operate business approvals processes.
- Co-ordinate contract launch, review and closure.
- Identify and develop costed proposals for incremental business opportunities for the contracts and portfolio, work with sales teams to capture
- Mange projects to develop global customer / strategic partner offerings and global framework agreements.
- Manage contract data and contribute to account plans, business forecasting and demand planning processes.
- Lead and contribute to functional development projects, tools and processes.
The Individual
- Management and optimisation of significant £m contracts for service, delivery of contract improvements
- Maintenance, repair and overhaul business.
- Drafting business proposals and contract amendments, costing
- Exceptional business and analytical skills.
- Financial and commercial acumen, cost management.
- Project and Programme Management
- Planning and schedule management
- Self-motivated and results-driven
- Contract drafting basic understanding of contract law
- Contract review and negotiation
- Change management and business improvement
Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )or LinkedIn.
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