Pivotal Talent Search
Location
Camden, Greater London | United Kingdom
Job description
Credit & Collections Associate
Location: NW London, hybrid
We are seeking a Credit & Collections Associate to build relationships with business customers, assess credit worthiness, negotiate payment plans, and update the general ledger system. This is an opportunity to join a global organization that has a growth mindset, believes in team collaboration, commitment to excellence and having fun along the way!
Day-to-day responsibilities:
Build positive relationships with business customers and act as the point of contact for billing and payment inquiries to efficiently resolve any billing concerns.
Manage Credit Control to ensure payments are received from B2B clients and reduce average debtor days.
Monitor accounts to proactively identify potential billing issues.
Communicate with business clients regarding overdue payments and outstanding balances via phone, email and/or by letter.
Facilitate debt resolution by negotiating mutually beneficial payment plans.
Process credit card payments by phone or set-up Direct Debits.
Work with the Controller and monitor accounts to make proactive recommendations to reduce bad debts and improve billing processes.
Update the billing system to maintain up to date and accurate account information.
Resolve customer queries and disputes related to billing and payments, working with other internal teams as needed to suspend or reactivate accounts when necessary.
Prepare regular reports on collections performance, outstanding balances, and aging accounts, and analyse collection data to identify trends, potential risks, and opportunities for improvement.
Record and issue invoices and credit notes in accordance with contract terms.
Review customer data to identify changes to monthly billing and resolve any discrepancies as necessary, ensuring accurate billing data.
Issue accurate and timely monthly statements of accounts to all clients.
Set up new customer accounts and update billing information in the billing and accounting system.
Ensure new customer purchase orders and paperwork are generated and signed.
Book banking & system allocation of cheques, and assist in reconciling credit card statements.
Maintain and reconcile petty cash.
Ad hoc reporting and analysis.
Required Qualifications/Experience:
At least 2 years of experience in billing and utilization of billing / accounting software systems in a financial role.
Experience and demonstrated success in collections, billing, credit control.
Solid foundation of accounting principles, financial transactions, and debt management in the UK market.
Proficiency with the Microsoft Office suite, including Word, advanced Excel including Pivot Tables, V Lookups, formulas, filters and “track changes” functionality.
Strong analytical and numerical skills.
Excellent interpersonal and communication skills, both written and verbal.
Negotiation skills with a customer-centric approach to build positive business relationships.
Highly detail-oriented and proactive problem-solving skills.
Ability to work independently and effectively prioritise tasks to meet deadlines.
Understanding of data security and confidentiality.
You are proactive, adaptable, collaborative, self-motivated and results-driven.
Credit & Collections Associate
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