Retirement Communities Manager

Location

Rye Foreign, East Sussex | United Kingdom

Job description

Retirement Communities Manager

St Bartholomew’s Court, Playden

£34,752 - £36,582

37.5 hours per week

If you are a Senior Manager looking for your next exciting opportunity within one of our Retirement Communities, part of Sanctuary Supported Living, based at St Bartholomew’s Court, then look no further.

We have a fantastic opportunity for a Retirement Communities Manager to take the lead at our service based in St Bartholomew’s Court, Playden.

Situated on the outskirts of picturesque Rye with easy access to the town centre and local amenities, St Bartholomew’s Court provides apartments and communal facilities for over 60s. We ensure that our customers enjoy their retirement in comfort whilst continuing to live independently, with the peace of mind that help is on hand if they need it.

You will be at the heart of the service and will live and breathe our commitment to our customers by providing unrivalled customer service standards within our retirement community setting.

You will create a vibrant hub at the heart of the local community, engaging with partner agencies and visitors to enhance the customer experience and provide sustainable services available to our customers.

We value our team and encourage learning and progression through our comprehensive induction programme as well as providing ongoing training to develop new and existing skills. You will have access to our Learning and Development Academy providing a wide range of training course, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

If you are a person who is passionate about customer service and enjoys working within a vibrant, rewarding environment, this is a fantastic opportunity to join our hardworking, dedicated team.

The role of Retirement Communities Manager will include:

• Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements
• Managing and motivating a multi-disciplinary team to achieve performance targets
• Working closely with the Chef Manager to deliver a value for money, high quality food offer
• Delivering high-quality customer focused services to residents and stakeholders
• Strongly delivering regulatory compliance across all areas of business.
• Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards
• Working closely with relevant support teams to drive apartment sales and rentals
• Managing relationships with leaseholder and tenants
• Managing relationships with commissioners and key stakeholders
• Ensuring delivery of a high-quality housing service including repairs monitoring
• Developing and supporting volunteering opportunities to enhance the service
• Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed
• Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered

• A passion for working with older people
• Great customer service skills
• Previous housing experience
• Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential
• Good organisational skills 
• Experience of working in a retirement village setting or an understanding of our client group
• Experience of ensuring contractual compliance
• Proven financial and business acumen
• Experience in dealing with challenging situations
• The ability to be empathetic and have good interpersonal skills
• Keep accurate/thorough records
• Ability to work on your own initiative
• High levels of motivation, flexibility and communication

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £34,752 per annum (rising to £36,582 after 12 months, subject to satisfactory performance)
• At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you are considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

Closing Date: 18 March 2024

Please note interviews to be held week commencing 25 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our  careers page , or find us on Twitter , Facebook , LinkedIn and YouTube .

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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Salary