Premium Venue Host / Hostess

Location

Chester, Cheshire | United Kingdom

Job description

Are you an experienced Host / Hostess with a passion for delivering over & above guest expectations? This is the perfect role for you!

If successful, you will be supporting the guest experience team in providing a memorable experience to all our guests, creating a day of escapism. You will play a pivotal part in our award-winning success through providing a world class level of service. You will work in a variety of venues at Chester Racecourse including our stylish and intimate hospitality venue PARADE.

Chester Race Company are recruiting Hosts/Hostess's for the 2024 racing season at Chester Racecourse! With opportunities to upskill in other areas of the business there will also be the chance to top up your hours outside of race days. This role is exciting and varied, you will be the welcoming face of the brand, often being the first (and lasting) impression our guests have of Chester Racecourse.

 

What’s in it for you?
Weekly pay every Friday
‍ Option for more work on non-race days in hospitality roles
Reward and recognition schemes
‍♂️Earn money whilst having fun working alongside friends
Work at prestigious events and venues!
‍ Brand training in the Chester Racecourse way! 

The successful Guest Experience Host will be responsible for some of the following:

• Welcoming guests to our venue, being a point of contact for queries and a friendly face
• Ensuring the smooth running of the restaurant / hospitality venue assigned to you alongside management and wait staff
• Seating your guests at their table and resolving any table plan issues
• Providing a world class level of guest experience within a hospitality setting
• Proactively going above and beyond, exceeding guest expectations at all times and catering to all with extra attention
• Obtaining feedback from guests by completing surveys on a tablet
• Ensuring a positive farewell to guests upon their departure

What skills and experience do we look for in our Guest Experience Hosts?

• Previous experience in a guest focused business
• 2 years previous experience within a host role to a high level within the hospitality or events industry (mandatory
• Understanding of fine dining restaurant etiquette
• A genuine passion and commitment for providing a high level of guest experience
  
• Positive, approachable, and confident demeanour is a must
• Excellent communication skills (via phone and in-person)
• Ability to put yourself out there to entertain and make our guests feel welcomed
  
• Problem solving and organisational skills

A host is the face of the restaurant / hospitality area and should look both stylish and professional. You will set the tone for your guest's experience and should be dressed appropriately for a premium area.

If successful, you will be asked to attend an assessment centre on-site at Chester Racecourse.

Our rates of pay (All rates are inclusive of holiday pay and are in effect from 1st April 2024)

18+ £13.15-£13.73 per hour (dependant on experience)


You will be required to work on race days at Chester Racecourse.
There is also the option to scale up your hours via our staff app, the power is in your hands!  

Keywords: Guest Experience Host, Customer Experience, Customer Service, Hospitality, Host, VIP Host, Welcome Host, Concierge, Best in class, world renowned, award winning brand, prestigious venue, events, sporting event, horseracing, stadia.

Job tags

Salary