Contract Manager, Slough

Location

Slough, Berkshire | United Kingdom

Job description

We're looking for a kind, compassionate and resilient Contract Manager to join our Common Road Service in Slough.

£42,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This is a male staff only service, due to the complex behavioural support needs of the customer.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Leadership Accountabilities:

* Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training
* Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
* Responsible for ensuring your service(s) is well led, that customers are safeguarded against and that your team deliver person centred support according to each customers individual requirements.
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Lead the team with focused briefings, team meetings and supervision meetings with all staff and ensure that information, reporting & communications flow up/down is effective
* Ensure that night workers are provided with written tasks to complete on every shift and included within team meetings and regular supervisions.
* Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
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Operational Accountabilities:

* Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, implementing improvement action plans as necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Develop key business relationships with all relevant customers/families and external parties to ensure service delivery excellence.
* Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life.
* Responsible for housing and property compliance in area of responsibility
* Plan, organise and prioritise operations within your service to ensure maximum efficiencies/utilisation of all resources
* Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation of programme of activities relevant to what individual customers want
* Lead CQC inspections and Look Ahead quality visits, using Look Ahead's local indicators and your Power BI Dashboard to monitor quality/performance, set targets to ensure high rated services that reflect requirements of local funders and local and national standards
* Responsible for producing and submitting Monthly Management Reports to Head of Service, ensuring that appropriate action is taken on all underperforming KPIs using data gathered from Power BI Dashboard
* Drive continuous improvement initiatives across service portfolio ensuring Look Ahead continues to set and achieve sector best practice standards and is held as a benchmark to competitors
* Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
* Responsible for managing petty cash for the service in accordance with Look Ahead procedures
* Participate in the out of hours on-call rota
* Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
* Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported on RIVO and to Head of Service
* Ensure that all other Look Ahead policies and procedures are adhered to

Please see our website for more information.

Job tags

Salary

£42k per annum