IT Apprentice Moulton College

Location

Northampton, Northamptonshire | United Kingdom

Job description

What you will do in your working day

Aims and Purpose of the Post

• To ensure the smooth operation of the College’s IT networks
• To provide a high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks
• To provide support and ticket management via the IT helpdesk ticketing system
• The installation and maintenance of a range of software and hardware
• The identification of requirements for the continued development of the IT systems
• Perform assigned duties and tasks associated with information security and the related policies
• Represent IT Services in a positive manner across the college

Specific Responsibilities

• Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution
• Install, maintain and configure IT Hardware, including PC’s, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers
• To install and maintain a range of software for use by staff, students and other College clients
• Install and test new software as directed
• Configure and test application and operating system deployments using the College’s management tools
• To undertake proactive maintenance and monitoring across the IT estate and networks
• Proactively identify opportunities and methods to simplify and/or automate processes
• Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met
• Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager 
• Communicate confidently and effectively with users at all levels
• To identify and report recurring network/software issues/trends to the Network Services and Development Manager
• To report potential and actual breaches of information security to the Network Services & Development Manager
• To ensure that the documentation relating to IT in the College is maintained in good order
• To customise standard software to meet specific internal requirements
• To assist in the maintenance and sustainable development of resources and commercial activities
• To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual
• To promote and adhere to the College’s Safeguarding Policies and Procedures
• To promote and adhere to the College’s Health & Safety Policies and Procedures
• To manage student conduct in accordance with College policies
• Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times
• The active promotion of and commitment to best practice in equality, diversity & inclusion
• Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College
• Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation
• To manage student conduct in accordance with College policies

The training you will be getting

IT Solutions L3

• BCS Level 3 IT Solutions Technician - Methodologies and Principle
• BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
• BCS Level 3 IT Solutions Technician - Security and Legislation

Route specific:

• BCS Level 3 IT Solutions Technician - Software
• BCS Level 3 IT Solutions Technician - Hardware

This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.

What to expect at the end of your apprenticeship

Progression into a full-time role upon the completion of the apprenticeship.

Job tags

Salary

£20.96k per annum