Location
England | United Kingdom
Job description
SCOPE OF THE JOB
As Parts Lead, you will be responsible for all aspects of an efficient parts department, contributing to an exceptional VinFast customer ownership experience. Your role will support overall Service Centre operations, supplying parts to the workshop, retail customers, and wholesale customers. You will order and receive parts, track inventory, and process parts returns. Finally, you will establish and maintain good relations with retail and wholesale customers by providing courteous, efficient, and professional service. The salary for this role is $103,000-$112,500.
Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.
As Parts Lead, you will quickly solidify your value within our team. Your responsibilities will include:
RESPONSIBILITIES AND TASKS
- Source parts from distribution centers and other Service Centre locations, allocating them to workshop service appointments and Mobile Service
- Monitor inventory within the parts system, communicating parts updates and availability with relevant team members
- Review upcoming appointments, ensuring they are properly prepared and documented in the system
- Prepare internal orders for shipment to other service centres, wholesale and retail customers
- Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
- Systematically receive, inspect, and put away stock and special-order parts
- Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
- Proactively maintain automated inventory replenishment lists
- Ensure excellent organization of stock room to VinFast standard
- Promote branded goods and accessories through retail displays throughout the store
- Collaborate across organization and communicate parts updates and availability
- Escalate parts issues from internal or external suppliers in collaboration with Service Manager and Regional Manager
- Act as a point of contact to vendors, providing constructive feedback that will contribute to future improvements
- Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
- Additional responsibilities as assigned to meet business needs
WHAT YOU BRING
- A minimum of 3 years of relevant automotive parts experience
- High School Diploma/GED or Relevant work experience
- Specific vision abilities required including ability to identify parts, operate systems, and identify potential safety hazards in the parts department
- Strong interpersonal skills, excellent written and verbal communication skills
- Electric Vehicle industry experience and/or start-up experience preferred but not required
- A capacity to creatively solve problems and think quickly in a busy, fast-paced environment
- Knowledge of Microsoft Office products, ability to learn other systems as required
- Valid driver’s license and clean driver’s abstract/record
- Able to stand for 8 hours and must be able to lift 50 pounds
- A proven team player with a “can-do” mindset with high energy and strong work ethic
- Strong multi-tasker; effectively handles multiple priorities, organize workload, and meets deadlines
- Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
- Exercises sound judgment
- Flexible and adaptable; able to deal well with modifications and changes to operations
- Passion for excellence and contributing to the success of the business
CE QUE NOUS OFFRONS
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